04-12-2024 03:44 PM
Hi,
I have a Google wifi unit (model: GJ2CQ) and I have lost the sticker from the bottom. I have done a factory reset on it and now cannot connect.
I have followed the official instructions and visited http://192.168.84.1/api/v1/status but the PSK field is blank, apparently Google have upgraded the firmware and this field is no longer visible.
I have also followed the instructions here https://support.google.com/googlenest/answer/9012064?hl=en-GB#zippy=%2Cgoogle-wifi-point but it requires a usb enabled unit and mine has a jack style ac adapter.
I have searched through the threads and can't find an answer, but can see multiple people with the same issue. Creating this post so that I can be provided a link to contact a specialist advisor.
04-19-2024 10:19 AM
Hi rb13,
Thank you for posting. I'm sorry that you have trouble setting up the Google WiFi; this could be frustrating, especially when it doesn't have any stickers. I really appreciate the effort to troubleshoot the issue.
For further assistance on this concern, please contact us following the instructions:
Our special team will help check out other options.
I hope this helps.
Regards,
Byron