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Cameras will not open from alerts. Alerts are correct but I cannot open live footage from the alert.

Rvrfalls
Community Member

Several cameras will give me correct alerts, but when tapping on the alert, I get a continuous cycle, unable to open the live camera feed. I am required to close out of the alert and go to my cameras directly from the app. That can’t be right…

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Rvrfalls

Sometimes it works for us, and sometimes we have to separately open the app.

Nest / Google should have an opinion on this.
There should be a fix.

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you for sharing your Feature Request with us. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. This thread will remain open for 24 hours for any follow-up questions or concerns. 

 

Best regards,

Brad