Google Nest x Yale Lock draining batteries

[sfmike99]

I have had this lock for around 2 years and it's worked well to this point. However in December it started to chew through batteries at an alarming rate (using up new alkalines every three days). I did a factory reset on the lock and re-added it to my Nest account (and Google Home), but no change. The lock is only about 6 feet from the Nest Connect and has worked perfectly until now. 

I see others have had this issue, but have not seen any resolution. Has anyone figured this out?

[sfmike99]

Update: I called Yale tech support and they had no response other than to offer me a 20% discount on a replacement. When my Nest thermostat had the wifi not connecting error, Google replaced them for free, even if out of warranty. This feels like a defect in the product that Yale is not willing to stand behind.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Have you tried to Factory Reset your device? I am afraid that Nest does not issue replacements for Yale locks.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[sfmike99]

Nope - no help from Yale. There are many reviews on various online stores that report the draining battery problem - suggestions are it has to do with excessive wifi polling or something like that. In any event, frustrating to have to replace a $280 lock after only 2.5 years. I would not buy again without an extended warranty (which Google does not offer)

[sfmike99]

p.s. As I indicated in my original post I did a factory reset.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[James]

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
James