After many years using a Nest Guard with 100% satisfaction, I was informed that support for Nest Secure would be ending and that Google would be transitioning their security services to ADT. I took advantage of the promotion to replace my Nest with an ADT Self Startup System. I was shipped an ADT Smart Home Hub and directed to install the ADT+ app on my phone.
The new device simply will not pair with my phone or with my Google Home network. When I follow the startup instructions on the ADT+ app, the activation fails every time on the "Connect Your Smart Home to Wi-Fi" screen, with an error dialogue that reads "Unable to pair due to an unexpected failure. Please try again." No context is provided on what the failure is, or how I might fix the connection.
The LED light on top of the Hub is alternating yellow/green which indicates the device is connected to the network. Additionally, I see the Hub listed among the connected devices on my iPhone's Bluetooth settings. I can also see that it has successfully connected to my Wi-Fi router. Still, inside the ADT+ app, I cannot progress past "Unable to pair due to unexpected failure. Please try again."
I have had the ADT equipment in my possession for more than a day and attempt to complete the Startup every few hours. I have been through 2 rounds of IT dialogue with ADT technical support without success. I also booked a virtual session with a higher-tier ADT support rep. The first-available appointment was two days from now. So, in the meantime, my home will be unprotected, which is not a great feeling. I purchased my Nest Secure in the first place because of break-ins.
In short, the ADT transition feels like a sizable step backwards from my Nest Secure. It's a shame that my Nest devices (which were only 3 years old, and a fairly expensive investment in Google technology) were sunsetted in favor of inadequate new hardware.
