Yale Nest Lock

[antmoise]

Yale Lock won't connect to Nest connect through the Nest app. When it asks me to press the white indicator button on the back of the lock, it just chirps and never turn blue. If I go on to the next step it gives me a T026 (4060) error. Nest connect is working fine and I've already did a factory reset both connect and the lock. 

[zoeuvre]

Hi antmoise, 

Yikes! I'm sorry to hear that your Nest × Yale Lock won't connect to Nest Connect through the Nest app. Since you've already factory reset your Nest x Yale Lock, follow these next steps (skip the ones you already did):

1. Quit and restart the Nest app or Google Home app.
2. Restart phone or tablet.
3. Make sure the assisting device is awake and within pairing distance (maximum of 2 to 3 meters).
4. Restart the assisting product (the Nest Connect when pairing a Nest × Yale Lock).
5. Put the mobile device or tablet on Airplane mode, then turn on Bluetooth and Wi-Fi.
6. Try a different mobile device or tablet.
7. Restart the network equipment (router, extender, or modem).
8. Verify that the cable from the keypad is seated securely.
9. For devices that use Thread networks, enable Internet Protocol version 6 (IPv6).
10. Reset the joining device to defaults.
11. Try to manually enter the entry key instead of scanning.
12. Test with a mobile hotspot.
13. Remove the batteries from the lock for 60 seconds.
14. Create a new home structure and delete the old home structure.
15. Pair all devices to the new home structure.

Let us know how it goes.

Best,

Zoe

[antmoise]

That didn't work. The lock button just chimes without turning blue or lighting up. 

[Lance_L]

Hi all,

@antmoise, thanks for the follow-up info. Since the steps didn’t work on your end, the best thing to do now is to contact Yale support for further assistance.

Feel free to reach out if you have other questions in the future.

I appreciate your help, Zoe.

Regards,

Lance