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Yale x lock password fails after using nest connect

Rfalcon
Community Member

If you can't store passwords after connecting nest connect this worked for me last night.   

I removed the nest secure from my nest app even if it showed up as offline.  After removing nest secure from nest app I was then able to store my passcodes.

1 REPLY 1

moralesvicente
Community Specialist
Community Specialist

Hey Rfalcon

Thank you for reaching out to the community, I appreciate the information provided, it is going to be useful to solve the inconvenience. 

  • Remove the Nest Secure from the Nest App even if it shows offline: There could be a conflict between Nest Secure and Yale x Lock when both are managed through the Nest App. Removing Nest Secure might resolve this conflict and allow the Yale x Lock password to function again.

This guide will show you helpful tips for troubleshooting any lock inconveniences you might encounter.

Regards,

Daniel