cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Help Center

Forum Posts

Start a conversation

Nest Secure obsolence

I like many of you have a complete Nest Secure system for several years now. I received the email with instructions on how to transition to ADT and get a "free" starter kit. Unfortunately, I have deleted that email. Any attempt to contact Google / Ne...

331 by • Community Member
  • 602 Views
  • 2 replies
  • 2 kudos

Nest Yale lock seems to be locking backwards - solved

Had this issue, and saw a couple of previous posts about the same issue, and no real answer. After messing with it I figgured it out. The issue is that when the lock is initiated, it attempts to lock, but in the wrong direction, sensing an obstructio...

Brattwurzt by • Community Member
  • 8708 Views
  • 2 replies
  • 1 kudos

Yale Lock will not open with App or passcode

I have a Nest x Yale lock on a room door. It has been working fine until suddenly, from one use to the next, it will not unlock. The app states it is "offline" so I cannot open remotely and my 6 digit passcode is not working either. The room is locke...

BillK2 by • Community Member
  • 386 Views
  • 3 replies
  • 0 kudos

Yale Lock keeps locking and unlocking

Every time the door has been locked manually it locks then automatically unlocks. I have now locked from the app as I am not there and it locks then unlocks. It now is just constantly locking and unlocking and I receive an alert each time it unlocks....

VLW by • Community Member
  • 670 Views
  • 4 replies
  • 0 kudos

Lock is wrong

Lock is going the wrong g way  

Weddeltd by • Community Member
  • 278 Views
  • 4 replies
  • 0 kudos

Add home entry only to Google home throw Nest

This used to be so simple to do in the Nest App. I'm now told I need to do it on the Google Home app. After spending half an hour going through so many different options within Google Home I'm reaching out here hoping someone can help. Reposting due ...

Linked to previous account

I had gotten a Google nest hub max off Facebook and I can not get the previous owner's response. Can I still use it or get them off it ?

Nest x Yale Lock Notifications in Google Home App

Does anyone know how to get notifications for the nest lock through the Google Home instead of the Nest App? With the death of the Nest Secure I really don't have a reason to keep the Nest App so I was hoping to be able to uninstall it. Unfortunately...

Door Lock Jammed

So the door lock has worked for the last 10 months with no issues. Our WIFI went down and had to reset everything. THe lock work by hand with no hang ups and it rotates when not connected to the base lock. But when I bolt it back up it just sits ther...

to vote