All Google Nest Hubs display "Check Internet Connection"

[snbns]

I have 4 Nest Hubs and a number of Minis around the house that I've been using for years. Never had a problem with any of them up until yesterday. I woke up and noticed that all my Nest Hubs were displaying the message "Check Internet Connection". My first thought - "my internet is down". Checked other devices like my iPhone, iPad, and Apple TV and they were all working fine. Decided to unplug and replug the Nest Hubs from power, and when they came back online, they were back to normal. Great.

Fast forward about an hour, I noticed that 3 of them went back to "Check Internet Connection", but one was still working. Tried to unplug and replug again - issue solved again. About an hour later, all of them are back to "Check Internet Connection". At this point, I'm thinking maybe it's my router/modem, but it's odd since none of my other devices at home are having issues, and I've been streaming video all day with no issues. I restart the router/modem anyway. When the router/modem comes back online, all other devices reconnect, the Nest Hubs are still having the same issue.

I leave it alone since I don't have time to always be troubleshooting this. I've noticed that sometimes, they'll reconnect for like an hour, but then go back to "Check Internet Connection". Again, I leave it alone. Today, still the same issues on all 4 Nest Hubs and all the Minis. I decide to factory reset 3 of the 4 Nest Hubs that I have. After going through the setup process, they all connected fine and working normally. A few hours later, they're all back to "Check Internet Connection" even though I just factory reset them. I don't know what else to do. I've had these things for years without any issues and now all of a sudden none of them are working. 

Any suggestions?

[Muddi · Accepted solution]

Hey folks,

Apologize for the delays. Chiming in to ensure everything is covered here. Just to add we are getting similar reported issues about Google Nest (1st gen) that are having issues with the network. Our team is aware of this, and looking into this issue at hand.

We recommend trying to restart your devices once more then check if there's any difference. Also, please let us know if you have Hue Bridge installed and connected to the Google Home app.

Keep us posted.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

My apologies for the late response here. I noticed an increase in reports here about the Nest Hub that have network issues. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

Also, please check the current operating system and firmware version of your device. Follow the steps below to know-how:

1. Open the Google Home app Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings and then Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Check the version on your Nest display:

1. Swipe up from the bottom of the display screen.
2. Tap Settings and then About device. You should find your "Software version" and "Cast firmware version."
3. Scroll to the bottom to see the “Operating System Version” 

Looking forward to your response.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

I appreciate all the added information that you've sent. The team is aware of the issue on Nest Hub (1st gen) where it keeps on disconnecting from the network. Rest assured that they are looking into this issue at hand, and I'll update this thread as soon as I have more information to share.

Please make sure to eliminate network issues by setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Hub).

For those users who are able to reconnect their devices to their network, please immediately send feedback by saying, "Hey Google, send feedback," then use the keywords:  "Check internet connection repeatedly." Visit this link for more steps. Please update this thread once you're done sending feedback.

For users having issues with Google Home Mini or Nest Mini, I suggest to create a new thread so we can focus on your devices. Please share it here so I can reply immediately. 

Cheers,

Muddi

[Jaybo]

My nest hub 1st gen has just started doing this.

Ive spent a ridiculous amount of time trying to rest today. Restarting router several times, factory resetting the hub and trying to get it back onto the home app but it’s permanently stuck on check internet connection now.

I’ve just stumbled on this thread.

seems like it’s been bricked to me… has anything been done to resolve this?

[Cipri]

I have this problem for almost 2 months already. Bought it in January an worked fine till August. I hard reset the router, I reset the Google Nest, but to no avail.

The hotspot solution did not work for me. Instead, I tested Google Nest with 2 other TP-Link routers in other locations and it works without any problem. Any updates how we can fix this issue?

[dangster1]

You dont give much detail on how you have set up at home, how is  the Nesh are connected to the internet ? internet provider /router/access-point 5G vs 2.4G wifi/share ssid ?/firewall etc ... you should do a few things to narrow down the variables

1. Try mobile 2.4GGhz hotspot method  using the same ssid and password has your home SSID (make sure you turn off your home network first) - this step should eliminate 3 variables:  your internet provider or your equipment or  wrong wifi password
   if you unable to do this step successfully, then you are doing something wrong in your phone setup -- your need a device that act as a hotspot (phone)  and another device to set up Home App, it can't be the same phone that provide the hotspot
   
   
2. If you dont have local DNS sever (adguard/pihole) then check your router DNS setting , put google dns and see if that help -- 8.8.8.8, 8.8.4.4
   
   
3. MY FIX: if you have firewall enable on your router , then disable to see if that work ..in my case, (see my post earlier)  i had to unblock my firewall rule that redirect all DNS traffic to my local DNS server (this is unique to my set up, but this worked fine for the last 2 years and stop working recently
4. SSID for google Nest is 2.4G only or share same ssid between 5G band and 2.4G band ? if share, then make diff SSID for 5G band -- Do you have Wifi AP Isolation turn on ? ie device on Wifi cant talk to each other , if yes, turn it off at least during activation? You sure your Nesh is close to the Wifi router to make sure it is not wifi signal weak issue?
5. Have you reach out to google for help?
   
   You said Tp-link at another location work, this only tell me is that your Nest HW is still good, that is all. There are still so many variables at your home location
   
   Did you try that TP-link router at your current home and does it not work either ? (assuming you set up everything correctly/same ssid and password)  >>>

[Muddi]

Hey folks,

Sorry for the delayed response here. To confirm, have you tried the steps suggested by @dangster1? If your devices are connecting to a different network like mobile hotspot, that means that your speaker is working and you might want to check the settings on your router. Some routers get firmware updates that may cause some devices to disconnect or might not work at all. 

Cheers,

Muddi

[Dalemrapp]

Replaced mine with echo show, work great and don't have to open holes in router settings or risk security... replacing mini with echo dot

[Crissathome]

I think this is the solution to this thread🙂 if google can't do anything then I'll switch to Echo

[Pat187]

I'm getting the same problem - on ar&t fiber

[Pat187]

This has been going on for weeks now any resolution 

[Crissathome]

I have google home, mini, nest mini, hub 2, chromecast. From all, only Hub2 and G.mini (the first version) do not connect to the existing wifi network. I  tried all options for almost two months and nothing can be done. the test made with mobile as  hot spot network works, I don't have DNS or other firewall settings on the router. he just doesn't like something, I gave up, I think I'm going to throw them away.

[HookesH]

Same problem here using Comcast. 

[MikeGarcia7]

Hey Google! No respon? AFK whole year? 

[Pat187]

It not just a comcast issue I have at&t fiber

[HookesH]

Several of my Google home devices would not connect. A display and two speakers.  Today I replaced my Google wifi pucks with another wireless router.  Everything works fine now.

[Muddi]

Hey HookesH,

Nice to hear that your issue is now resolved. I'll keep the thread open so I can monitor other users having this issue.

Cheers,

Muddi

[mattcoz]

It was fine for a while, but it happened again today. The only way to get it to reconnect is to unplug it and plug it back in. I miss alarms and daily routines because of this, so this is a critical issue. It's ridiculous how nothing has been done to fix this yet.

[mattcoz]

Happened again today! I keep sending feedback like you suggested. They're obviously ignoring the issue at this point.

[GLFR]

HI, I had the same problems as you did, tried all the suggested solutions, no luck. I noticed that mine would lose the connection every night at the same time.

So I started to swing the dead chicken.

I manually changed the DNS sever to googles, 8.8.8.8 and the other one of theirs, reset the modem, tried connecting  to them again, then went back to automatic DNS, and reset the modem. And as the dead chicken would have it, they started to work, and have been working for the last month.

Hope this works for some of you.

[mkbond71]

Thank you.  I have ATT fiber and don’t have an option to change the DNS on their router 

[rmackman]

@mkbond71I have ATT fiber as well, and I'm having the same issue!

[Muddi]

Hey rmackman,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[Muddi]

Hi Awilding2,

To confirm, have you tried connecting your device to a different network like mobile hotspot? Also, what is the current status of your Nest Hub (1st gen) now?

Cheers,

Muddi

[rmackman]

@Muddithanks for your response. I actually sent a tweet to @Madebygoogle (https://twitter.com/madebygoogle), and a tech got back to me rather quickly. We worked on the issue for about two hours going back and forth. In a nutshell I had to reset everything, then I had to do all of the pairings via my wife's hotspot, then transfer everything back to my WiFi. Was definitely a pain in the butt, but we got it done. I'm happy to show you a screenshot of our conversation(s) if you wish.

[MikeGarcia7]

More user having the same issue and we do not understand why google still not fix the issue.. nest hub without internet is a junk!

[Minasokoni]

I also have this issue after factory resetting twice. 

[James-SG]

I have same problem with google nest hub.  “ Check internet connection “ message 

Fuchsia 7.20220419.2.166

Firmware 1.62.312279

[Muddi]

Hey Stubbeb,

We got the form you've submitted. Please check your inbox from time to time as someone will be reaching out to you. 
 

@James-SG: To confirm, have you tried connecting your device to a different network like mobile hotspot? If not, please do so as this will help us further isolate the issue. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Hub). Once done, check if your device will have the same behavior.

Cheers,

Muddi

[mattcoz]

Missed my alarm again this morning because it disconnected!

[Muddi]

Hey mattcoz,

Sorry to hear that. Could you tell us when it started? What is the current firmware and software version of your Nest Hub? Also, have you tried to connect your Nest display to a different network like mobile hotspot to see if it still have the same behavior?

Cheers,

Muddi

[Muddi]

Hey mattcoz,

I just wanted to follow up on this. Have you tried connecting your device to a mobile hotspot?

Cheers,

Muddi

[Muddi]

Hi mattcoz,

I wanted to check and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

[mattcoz]

As I've said before, I don't have another device to use as a mobile hotspot. I could do it temporarily with my phone, but I wouldn't be able to leave it on long enough to verify that it never happens again. It would disconnect as soon as I left my home, and I can't leave my phone at home just to test this. Is there something else I could do?

[Cr4z33]

So I came here just to find out that this c*ap is going on since 5 months without Google caring to fix it yet??

OK I've two Nest Hub 2nd gen both with

Software version 47.9.4.447810048

Firmware 1.56.309385

If Google won't come up with a fix by the end of November I will have to sell all my Google domotic stuff and go for Alexa instead!

I am sick and tired of not being able to use my home domotics properly!

[rmackman]

Good afternoon. As of today, I am starting to have the same issues as a the above posters. I realize this is five months later, but the issue just started for me. No other Google products have this problem. Not my Hub Mini, not my Nest Doorbell, not my cameras...only my 1st Gen Nest Hub Max.

I factory reset it. No effect. I restarted it a few times. I reset my WiFi. Nothing. I use AT and T fiber in Wisconsin.

Any updates would be helpful.

Thank you.

[rmackman]

FYI for everyone else, I actually sent a tweet to @Madebygoogle (https://twitter.com/madebygoogle), and a tech got back to me rather quickly. We worked on the issue for about two hours going back and forth. In a nutshell I had to reset everything, then I had to do all of the pairings via my wife's hotspot, then transfer everything back to my WiFi. Was definitely a pain in the butt, but we got it done.

[Landelusen]

What's new on this topic? Almost threw my Nest Hub 1st gen in the trash this morning in frustation from exactly what OPs describing.

[rmackman]

@Landelusensee my response above. If you send a message via Twitter, a tech will get to you. I heard back within 45 minutes, and we worked on the issue for about two hours & finally resolved it.

[Landelusen]

Thanks for the reply and advice. I don't have the time (nor the Twitter presence) to commit, but instead I would like to know what causes this problem (explain it however technically explicit you want). This whole "mobile hotspot" workaround sounds like a waste of time and a temporary fix (until the next power outage or the like) and I need to understand how this problem is actually solved long-term before going on another wild goose chase.

@Muddiwhat did the team say about the DNS aspect as previously described by @technopathy ?

[Landelusen]

I can confirm that my gen 1 nest hub gets a proper private IP through my DHCP (even when it wants me to control my network settings) and that nothing got better after changing my preferred DNS to 8.8.8.8 as the primary and 8.8.4.4 as the secondary on my router.

[rmackman]

@LandelusenFor me it had absolutely nothing to do with the DNS from what I could tell. Basically my steps were (and they're kind of stupid, but it worked)...

1. Disconnect my Google Hub Max
2. Reset my entire network
3. (Whether you like it or not) flip on a hotspot from my wife's phone
4. Hard reset the Hub Max (it retained most of its settings in the end anyway)
5. Go through the entire set-up process again, but tell it to connect to the hotspot from my wife
6. This took longer than expected so just let it run through its progressions (it took like 15 minutes, I don't know why)
7. Reset the entire network again
8. Transfer the Hub Max from the hotspot to the proper network

It doesn't make much sense to me why this works, but it did. The entire process took far longer than I expected.

[Muddi]

Hey Landelusen,

I understand where you are coming from. Connecting your device to a hotspot will help us further isolate network issues. Also, I'm still waiting for @technopathy's confirmation if he is pertaining to the same DNS server that I've provided, but I'm already checking this with the team and will update the thread as I know more.

@rmackman: Thanks for sharing those steps. It's a big help!

Cheers,

Muddi