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All my google nest hubs (2nd gen) stopped working

swe
Community Member

I think i recived an update a few days ago that made all my net hubs go out of action, they are all stuck on "starting" animation with the 4 dots spinning after a while the screens go dark. I tried power them off and factory reset but nothing helps. Also if i reset and get to the point after it asks me to scan the QR code it says "kan inte länka konto" which is "can't link account" but in swedish. The wierd thing is that the device pops up in my google home app and i can adjust the volume, but nothing works, no screen, seems to activate on voice commadn but can't do anything. 

I got 5 hubs in total, it stopped working on all of them at the same time.

Please assist.

1 Recommended Answer

swe
Community Member

Solved, just hit me i've put most of my devices in a special group on my firewall that filters and blocks AD's most probably there is a filter that blocks something google needs to work. I just moved them out of that group and now they work. 

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2 REPLIES 2

swe
Community Member

Solved, just hit me i've put most of my devices in a special group on my firewall that filters and blocks AD's most probably there is a filter that blocks something google needs to work. I just moved them out of that group and now they work. 

Alex_S
Community Specialist
Community Specialist

Hello swe,
 

Glad to hear that this has been sorted out, and thanks for sharing your resolution in the Community! I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open a new thread if you have other questions or concerns.


Kind regards,
Alex