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Assistant on Nest WiFi device saying "please login through the google home app"

Bluenightash
Community Member

I have a Nest mini that connects to my network of Home devices just fine, and then within 24 hours disconnects and responding with the message "please login through the google home app".  My Google Home, and older mini’s work fine.

I have completed multiple factory resets of the Nest Mini, updated the firmware, removed it and re-added to the Home app, deleted the Home and recreated it, uninstalled the Home app and reinstalled. 

Are there any options left, or do I have a new paperweight?

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Bluenightash,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with the Google Assistant on your Nest Wifi point. I'd love to know more about this and I have a few questions:

 

  • When you setup the Wifi point, is there an option to setup the Google Assistant?
  • Does it still work as a mesh point?
  • What's the light status of your Nest Wifi point?

Looking forward to your response.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi Bluenightash,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff