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Background Noise in duo call

bug_eater
Community Member

When making Duo calls, the display (nest hub max) seems to pick up, and amplify many background noises.  In particular, I often try to make calls while eating dinner, and have was told the other side hear's every bite as though it's right in their ear.  

 

I tried recording a message, and sure enough, the sounds of cutlery and eating are far louder in the recording than the are in reality, it's like something is going wrong and instead of amplifying voices and filtering out background sounds (something the paid version of Meet does really well),  it's amplifying background noise.

I've tried re-positioning the display but that didn't do anything. 

 

Anyone have any ideas?   Dinner is about the only time my 5y/o will sit still long enough for a conversation with the grandparents, so I'd love to get it working better.

1 REPLY 1

JillG
Diamond Product Expert
Diamond Product Expert

Hi, 

There isn't a way, that I know of, to change the sensitivity like you need. Duo calls will use the best sound for most situations but the cutlery and eating sounds will come through loud and clear. You might mute between convos.