Can’t connect to wifi

[Carrie73]

Hi, I connected to a new network today. Changed the hub, nest and cast back to factory settings to reconnect to the wifi. Everything was working fine downstairs but when I took the hub to my room it is displaying, can’t connect to wifi… I’ve done all of the trouble shooting. I’ve called my provider, belong.  Help please. 

[yeahh]

Me too! It’s just stuck on the screen ‘can’t connect to wifi’ I’ve tried so many things and I’m just stumped, i don’t know what to do because I haven’t had my hub for a long time so it was exciting and now it won’t work 

[Azarco]

Hey folks,

That certainly hasn’t been easy for you, let’s check what’s going on.

• Make sure your devices are within 15-20 feet of your router.
• Reboot your router and Google Nest Hub to refresh your connection. 
• Make sure your Google Home app is updated. 
• Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
• If you're using an iOS, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app 
• Disconnect and reconnect your phone from your Wi-Fi
• Also to isolate, is there any way that we can try setting it up using a mobile hotspot? Let's have a separate phone that will serve as a source of internet (mobile hotspot) and the other as your setup device. Connect your setup device to the other phone's mobile hotspot and let's attempt to set up the Google speakers on that network and let's see if it will connect.

Hope this helps!

Thanks,

Alex

[Azarco]

Hey all,

How's it going with your Google Nest Hub? Are you able to connect it to your network? Also, did the suggested steps above work?

Regards,

Alex

[Azarco]

Hey everyone,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Best,

Alex