Can't factory reset Google Home Mini Gen 1

[Ddogwildone1]

Hello, whenever I try to reset my Google Home Mini Gen 1, it only shows 1 red LED, and it doesn't give the confirmation message. It also doesn't respond to any attempts to contact with it, not does it do the startup chime anymore. I believe it's been over a year since I last used it. I have also tried the factory reset workaround (unplugging, waiting 10 seconds, plug back in, repeat 10 times) however that hasn't helped either. Anything that I can do so I can reset this thing and get it working?

[David_K]

When trying the 10 time reset process, are you waiting for all 4 lights on top to illuminate each time? You actually need to do it a total of 11 times, as you do the process once, then repeat that 10 more times.

[Ddogwildone1]

I did that, however it didn't work. I'll go ahead and try it again in an hour. Will update you when I do.

[Ddogwildone1]

I've tried it again more than a few times, however, it hasn't worked. Is there any way I can reinstall the firmware/software? Or is there another fix?

[David_K]

Appreciate you trying those steps. I've shared your issue with the Google Nest community team, so they can check on further possible options and next steps with you.

[Muddi]

Hey Ddogwildone1,

Sorry to hear about your Google Home Mini, but thanks for bringing this up. Kudos to @David_K for helping.

It is best if you could share a video showing the issue so we can further check what's going on with your device. Also, is your Google Home Mini still visible on the Google Home app?

Looking forward to your response.

Cheers,

Muddi

[Ddogwildone1]

Thanks for responding!

I'll go ahead and see if I can find some time to record a video.

So far I can see the Mini on the app when I had added it a while back, however I'm unsure if I can actually control it. That'll be one thing I have to test.

Will respond once I've got a video ready.

[Muddi]

Hey Ddogwildone1,

I just wanted to follow up on this. How's your device now? Let us know if you still need help, and we're happy to assist you further.

Cheers,

Muddi

[Muddi]

Hey Ddogwildone1

Are you still experiencing issues with your Google Home Mini?

Cheers,

Muddi 

[Muddi]

Hey Ddogwildone1,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi