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Cannot cast on my nest Hub

RB_59
Community Member

Since tonight after I was forced to update my nest hub I can not cast my Homey dashboard to my nest hub anymore. This was the only reason to purchase the nest hub. 

18 REPLIES 18

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

Thanks for bringing this up, and my apologies for the late response here.

 

I know how challenging it is when you're having issues casting to your Google Nest Hub. I'd love to help. To confirm, is the issue isolated on the Homey dashboard only? Are you casting it from your phone to Nest Hub, or you're casting it via voice command? Also, what are the steps that you've done?

 

Looking forward to your response.

 

Cheers,

Muddi

RB_59
Community Member

I use the Nest hub to cast an URL from my Homey (from Athom) so I have the dash board showing the values of my domotica, start flows and devices. ( unfortunately I can not insert a photo) 

for the last two years this was no problem but since the last update it will cast for less then a minute an then it stops. 
This dash board was the only reason to buy the Nest Hub. 
on the Homey forum I hear a lot of complaints about this and they are even started to develop a replacement.
I rather don’t want to wait and buy an other device and hope google can sort this out with Athom. 

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

Thanks for sharing that information. To confirm, is the issue isolated with Homey? If yes, have you tried calling Athom support to check if they have issues sharing access on different devices like Google Nest Hub?

 

I'll wait to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

It's been some time since this thread was updated. Do you still need assistance?

 

Cheers,

Muddi

RB_59
Community Member

All the users of Homey experience this problem. Athom tried to aproche google but they are not responding. So entrees looking for a replacement of the Google. 

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

I understand. If the issue is isolated with Homey, it's not an issue with the device but with the app integration itself. Normally, our partners are the one responsible for that since it's on their system settings. I'll still check this with the team to see if there is a reported issue about this from Homey. I'll get back to you for update.

 

Cheers,

Muddi

RB_59
Community Member

Thank you for your quick reply again. I don’t think the problem is with the homey because it worked for years but stopped working after the last update of google. As long as I could stop google nest to update it kept working on my Nest hub while other users who had to update earlier the casting stopped. So you can assume something in your last update caused the problem for casting from homey to google nest hub. 

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

May I know the firmware version of your Google Nest Hub? Also, what generation of Nest Hub do you have? Please proceed with resetting your Google Nest Hub by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub.

 

Cheers,

Muddi

RB_59
Community Member

Good evening, since I am on holiday at the moment I cannot follow up your instructions. I wil be back in about two and a half week. I will let you know if you instructions helped and also answer the rest of your questions. 

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

Got it. No worries, will keep this open until you're back from vacation. Please feel free to update this thread once you tried the suggested steps.

 

Enjoy your holiday!

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

I just wanted to follow up on this. Are you able to try the suggested steps above?

 

Cheers,

Muddi

RB_59
Community Member

Hi I am back from holiday now. I did performed the reset but with no result. 
these are the requested info:

Fuchsia version 6.20211109.1.3166232

SWV: 45.1.11.446491209

Firmware version cast: 1.60.302700

i hope this is sufficient for you to have this solved. 

RB_59
Community Member

I now also have problems with connecting devices as Sonos, Daikin and Honeywell to google Home 😢😢

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi

RB_59
Community Member

Thanks for your quick reply. I don’t see a form but in my message of yesterday I wrote the following:

Hi I am back from holiday now. I did performed the reset but with no result. 
these are the requested info:

Fuchsia version 6.20211109.1.3166232

SWV: 45.1.11.446491209

Firmware version cast: 1.60.302700

 

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

I'm sorry. Here's the link for the form. Please provide all the information needed, and let us know once done.

 

Thanks,

Muddi

RB_59
Community Member

Unfortunately I cannot send this form. Al the required fields are filled in but it keep saying something went wrong 😑 

Muddi
Community Specialist
Community Specialist

Hey RB_59,

 

Sorry about that. I just created a case for you. We'll be reaching out to you via email and let's continue working on your concern through that channel.

 

Here's your case ID for your reference: 5-3384000032544.

 

Cheers,

Muddi