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Dead screens - Three Google nest hub with the same problem

JanPaiva
Community Member

I have been buying Google Nest hubs since they started being sold in the Netherlands. Strange is that three out of four of them (the one not presenting the problem is a Hub Max) started presenting a  black line on the left corner of the display. This line then becomes a bar and a few day later half of the screen is black. This process goes on until the whole screen is black. The device reacts to touch (I made a mock to know where the buttons were located based on a working device), everything else works just fine, but the screen simply dies.
I was wondering if more users have had the same experience, and since these devices are no longer covered by a warranty I can't claim a repair.
Or are they made to stop working after two years? (Wink)
What do you guys think the problem might be? Any way to avoid it or revert it?

Thank you in advance for taking the time to read and eventually reply.

3 REPLIES 3

Alex_S
Community Specialist
Community Specialist

Hi JanPaiva,

 

I’m sorry to hear about what happened to your Google Nest displays. Kindly provide the System firmware versions of the affected devices.


Regards,
Alex

DylanR93
Community Member

Hi Jan,

Do you still experience this issue?

overhere, i have the same problem. also bought in the netherlands.

 

kind regards,

Dylan

Alex_S
Community Specialist
Community Specialist

Hello DylanR93,

 

When did you first notice this behavior on your Google Nest display? Kindly provide its firmware version.


Best,
Alex