EZVIZ not connecting to Google Home

[eddiejamesza]

Hi there,

When trying to connect my EZVIZ account to Google Home, it says that EZVIZ is unreachable.

My Google account shows EZVIZ under my linked accounts. I have removed and linked it a few times as well. The camera doesn't show as a device on Google Home.

I would appreciate any help.

[francarl77]

I've exactly the same problem! 

[eddiejamesza]

And yes, encryption is off and audio on...

[Azarco]

Hey folks,

That certainly hasn't been easy for you, let's see what's going on.

A few questions: was it working before? Is it still working on its native app? Also, do you have other smart devices connected to your Google Home that's having the same issue?

Make sure your devices are within 15-20 feet of your router for better connection and connected to the same Wi-Fi network. Try rebooting your device and router to refresh the connection. 

Keep us posted.

Thanks,

Alex

[eddiejamesza]

Hi Alex, device is working fine on EZVIZ App. Other devices (Sonoff on Ewelink) all work fine with Google Home. EZVIZ is not connecting to Google Home. 

[francarl77]

Hello Azarco,

here are answers to your questions:

was it working before? YES

Is it still working on its native app? YES

Also, do you have other smart devices connected to your Google Home that's having the same issue? NO

It seems that it's a problem related to ezviz account. Tried with another ezviz account and it just works fine.

Thank you

[Azarco]

Hey folks,

francarl77, thanks for that information.

If it's working using a different EZVIZ account, I highly suggest to contact EZVIZ support for additional information. Resetting your Google Home speaker might work too.

Cheers,

Alex

[eddiejamesza]

Hi Alex, I'm guessing that it is working with an account that has been connected with EZVIZ in the past. There is no connection at the moment.

[Muddi]

Hey folks,

Chiming in to ensure everything is covered here. To confirm, have you tried calling EZVIZ to check with them if they receive similar issues on their end? 

Cheers,

Muddi

[francarl77]

This is answer from EZVIZ support:

"Thanks for contacting EZVIZ Tech Team.

Regarding to your issue, we suggest you to delete the device from your app and add it back again. Before doing this, please make sure you have the device QR code or serial number and verification code to add it back again. Please follow the steps below to delete the device.

1. Login your account firstly.

2. Go to the Home page and tap on the model name/SN number to enter the Settings page, scroll down you will find Delete Device button. Tap on that your device will be deleted from your account.

After deleting the device, you can add it back by scanning the QR code and follow the steps on the app to complete the set up. Then, you can pair the device to your Google Home.

For reference, here's how to link you device to Google Home.

Checklist before setting up:

1 Make sure you have downloaded EZVIZ App and Amazon’s Alexa App/Google Home App on your phone.

2 Make sure your EZVIZ security camera has been added to EZVIZ App successfully;

3 Turn off ‘Image Encryption’ of your EZVIZ security camera:

- Log in to your EZVIZ App and go to device setting;

- Look for ‘Image Encryption’ and tap to turn it off.

- Enter the verification code (as the default password) to apply the change.

4 Change the name of your EZVIZ security camera:

- Go to device setting

- Tap on ‘name’ and change it based on your need, such as ‘front door camera’ or ‘baby room camera’.

Connect EZVIZ devices to Google Home

Video tutorial: https://youtu.be/v3nrrosYRr8

1 Log in to your Google Home App.

2 On the home screen, tap ‘Add’, then ‘Set up device.’

3 Select ‘Have something already set up?’

4 Type and search ‘EZVIZ’, then select it.

5 Enter your EZVIZ username and password in order to authorize Google Home to access your EZVIZ account.

6 Once the device is linked successfully, follow the prompts to finish the setup.

If you still need our assistance, feel free to reach us. We would love to help you.

Thanks for being our valued customer.

Do have a wonderful day.

Best Regards,"

I can't try suggestion now, not at home. Can anyone try to remove devices and then add again?

thanks 

[eddiejamesza]

I have done it repeatedly, don't waste your time.

[Muddi]

Hey everyone,

Sorry for the delays. We appreciate the update. This looks like an issue with EZVIZ portal and need to check it on their end as they are the only one who have access to it. I forwarded this to the team, and I'll continue to monitor this thread to check for any additional users.

Cheers,

Muddi

[avonkrona]

Hi. 

I also have the same problem. Just added a third cam today, and tried to unlink my Ezviz account to get the third one in to the app. But after that Google says that "Ezviz is unreachable. Please try again". Hope someone has a solution.. 

Best regards

Anders

[haydor89]

Exact same problem 

[haydor89]

Updated my Google playstore review and got a reply from Ezviz.

26/08/2022

EZVIZ Inc.

Hi, sorry for the inconvenience caused. We know about this issue and we're working hard to fix the same. Thanks!

[Ludowik]

Same issue, at the difference that I can't link to Google home : " could not reach ezviz please try again". Don't associate to the service... 

[Ludowik]

Additional information : the camera's name doesn't  appear in the list when it prompts to select the devices you want use command (after prompted authorization).

[eddiejamesza]

I think that is where the coding problem is on the EZVIZ side. I don't think that step was in the initial setup some time ago.

[Muddi]

Hey everyone,

Thanks for updating the thread. Happy to hear that you're able to connect your EZVIZ camera to the Google Home app. For the duplicate device, please check if there's an option to remove it by going to the device settings then tap "Remove device."

Keep us posted.

Cheers,

Muddi

[francarl77]

sorry but option to remove duplicated device is absent

[Muddi]

Hey francarl77,

Thanks for trying. Please unlink and re-link your EZVIZ account from the Google Home app to refresh the connection between the apps. 

Keep us posted.

Cheers,

Muddi

[Muddi]

Hi francarl77,

How was your device? Have you tried the steps above?

Looking forward to your response.

Cheers,

Muddi

[Azarco]

Hey folks,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[francarl77]

Sorry for late answer! I tried to unlink and relink again EZVIZ and devices do not appear duplicated anymore! thanks a lot for your effort 

[Muddi]

Hi francarl77,

Excellent! I'm glad those steps worked for you. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

[Benjilee53]

I can verify this.

I added an ezviz doorbell to the app and it didn't appear in Google home.

I disconnected ezviz from Google home then tried to reconnect. There was never an option to select any devices to add. 

[francarl77]

Now it works again, I can successful add my devices to Google home.  Only a little problem left, my 2 cameras appear duplicated.

Thank you

[Ludowik]

Yes I can confirm the duplication, but now it's working !

[haydor89]

I can also confirm the duplication for one of my cameras, I also can confirm it is indeed working again! (Have also removed and added Ezviz account multiple times to see if it wasn't just a fluke).

[eddiejamesza]

Yes, finally linked again! Thank you all.

[Muddi]

Hey eddiejamesza,

Thanks for updating the thread. To confirm, do you also experience duplicate EZVIZ devices after the fix?

Cheers,

Muddi

[eddiejamesza]

Hi Muddi, no I don't.

But I didn't have it connected in the past, this was my first install. I did however have duplicates on Google Home with eWeLink, but that was because I connected eWeLink to Samsung's SmartThings after it was already connected to Google Home. I then connected SmartThings to Google Home and everything was duplicated after that. I then disconnected SmartThings from Google Home and problem was solved.

Hope it makes sense!

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess