Fushia OS first broke 1st gen NestDisplay and now my newer 2nd Gen Display ! Fuming !

[MatthieuM]

Recently received an update to my 2nd gen displays that I speciafically purchased for the purpose of local casting from Android VLC app / Dreamplayer -

With the recent FushiaOS that is now no longer working just like it broke all of my 1st gen NestDisplays.

I am fuming throwing money after money for the Google Nest HW and for the FushiaOS development team who seem incapable or sorting this bug from 2021  when the first FushiaOS was forcibly pushed through to all 1st GEn display without any prompt to go ahead with such.

As well as breaking the locsal cast it is also bringing another bug which is about lowering the volume of google home minis in the house when the Display is fed by the Nest camera...


A piece of junk now ! And I have around x6 in the house all forcibly updated to this buggy FushiaOS - 

Sort it out and refund as the product no longer supports the same features as when purchased

[Dan_A]

Hi MatthieuM,
 

We apologize for the inconvenience this has caused you. It would be best for us to know the firmware version for your devices so we know what next steps to take.

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

To check the version of your Nest displays:

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Keep us posted.

Best,

Dan

[MatthieuM]

Nest Gen 2 (two of them) both exibiting the two issues mentionned (can't castfrom VLC/DreamPLayer + low audio when camera feed)  as before above since FushiaOS was pushed :
Cast firmware: 1.69.362882
System firmware version: 11.20230306.3.112014

Nest Gen 1 (x3 of them) all exibiting the VLC/DreamPLayer cast issues since FushiaOS updates back in 2021
Cast firmware: 1.69.362882
System firmware version: 11.20230306.3.134

Those were already in the preview program (.134 ?) and visualising my Nest camera does not lower the mini audio volume when visualising the camera on the Hubg GEn1 like it does for the Gen2 above.

I have since joined the preview program for my two gen2 after reading this is perhaps how one get the .134 firmware to at least fix the audio volume issue !
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-Max-Microphone-Volume-Extremel...

As to the cast issue from android VLC/DreamPlayer this is still broken even on the Gen1 .134 firmware ! and me who was thinkingthe Gen2 would keep working to watch the news on the office HubGEn2 or Kitchen HubGen2...
This has been going on forever since the developpers introduced FushiaOS - What sort of quality verification is done at Google one wonders...
Here it is from a "new" (2022) post:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Fuchsia-killed-casting-from-LOCAL-devic...

I still have the email exchange that I have had on the matter back in Oct2021 saying the FushiaOS had killed casting on my Gen1

Specifically bought two GEn2 as I knew they did not have FushiaOS and therefore the plaguing bug...Guess I have just thrown good money away...


Surely, a 10 minutes trial casting from android VLC the Hubs running thaty same firmware would easily highlight to a developer what FushiaOS actually broke compared to the previous non-FushiaOS firmware -

If I could I would go back and downgrade all of my Nest Hubs back to CastOS as everything used to work just fine like when purchased.
But it seems too much trouble when Google Nest developpers can fix it in no time...
https://fredericb.info/2022/06/breaking-secure-boot-on-google-nest-hub-2nd-gen-to-run-ubuntu.html#br...

Oh. And I had forgotten but since FushiaOS, the targetted broadcast (like broadcast to master bedroom) not longer works either....So when I am in the kitchen (gen2) and try to broadcast a message only to my son's bedroom (to say dinner is ready) that feature that had been working well is also broken...IT is so infuriating to think about the fact that everything used to work just fine..

It is almost like a STADIA story...Google abandonning hardware /firmware development. But at least for STADIA controllers google refunded to make good.

Here with all the features broken on the Nest Hub GEn1/GEn2 since FushiaOS , I am yet to hear how Google will make it good since it is almost breaking the product to pieces through compulsory firmware upgrades that are breaking the services that were available at time of purchase.

I wonder if there is any grounds for a class action law suit "a la" Samsung Galaxy Note 4
 

[Dan_A]

Hey there,

We apologize for the delay and inconvenience this has caused you! If you have already tried all the steps on the link you provided, it would be best if you could fill out this form for us to dive deeper. Let us know once it's done.

Kind regards,

Dan

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you're done filling out the form so we can assist you further.

Best,

Princess

[MatthieuM]

Yes form was filled.

[Alex_S]

Hi MatthieuM,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Regards,
Alex

[Princesss]

Hey there,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Best,

Princess

[MatthieuM]

I was pretty much told that the cast feature of VLC is a third party app and therefore the fact that the Fuschia update broke the local cast is just though luck for me...I am afraid that is not good enough. What other third party apps featuring cast support are broken ? How about providing a way to downgrade to pre-fuschiaOS ? Or refund /credit on the store for the appalling support...still not resolved I am afraid...but I am very much not surprised...

[Princesss]

Hi MatthieuM,

We appreciate your honest feedback. We'll make sure to treat this as a feature request. 

In line with this, we'd like to encourage you to send a feedback for any features that you’re looking forward to using with our Google Nest devices. 

• Share feedback about Google Nest

Best, 

Princess