Getting Vertical Black Lines over Screen at Left side of display

[NeerajPatil]

Hello , I am Getting Vertical Black Lines over Screen at Left side of display of my Google Nest Hub. 

I saw today What can be done for resolution?

Actually I am looking for Service center contact information who can see that and can resolve this.

5 Month back I purchased this Google Nest Hub.

[Azarco]

Hey NeerajPatil,

I’m sorry for the trouble this has caused you, let me help you out.

A few questions: when did the behavior start? Was the device dropped or knocked over? Also, is the device still working? Could you try resetting your Google Nest Hub to its default settings?  

Thanks,

Alex

[Azarco]

Hey NeerajPatil,

Checking back in — did resetting your device work? Let us know so that we can assist you.

Best,

Alex

[NeerajPatil]

Hi Alex,

From last 2/3 weeks back Vertical lines coming in the display. Device is still working. It is never dropped. I will try with resetting the device.

[Azarco]

Hi NeerajPatil,

That would be appreciated. If resetting your device will not help, please provide us the cast firmware version of your device.

Regards,

Alex

[NeerajPatil]

Hi Alex,

After resetting also same issue observed.

Here is the following Details are,
S/W Version - 45.1.15.450549110
Cast Firmware Version - 1.60.305621
Fuchsia Version - 6.20211109.1.3166240

[Azarco]

Hey NeerajPatil,

We appreciate the additional information. Could you fill out this form so that our team can take a look at this? Let us know once you're done.

Best,

Alex

[NeerajPatil]

Hi Alex,

I have filled the given form. Please take a look over it and please resolve the issue as soon as possible.

[Azarco]

Hi NeerajPatil,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep an eye on your email as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,
Alex