Google Home not connecting to nest doorbell

[JChoriatis]

My Google Home device (1st gen) works perfectly. I just installed a Next Doorcam (latest version) which also works perfectly on my iPhone. The issue is that while the Home device sees the doorbell, it says it’s not available and perhaps I should perform the setup again.  Please help. 

- Thanks 

[Juni]

Hi folks,

Thanks for the help, @MikeClark.

@JChoriatis, thanks for reaching out. Have you tried the step provided by MikeClark? You might want to also reboot your Wi-Fi router to refresh the network.

Let me know how it goes.
 

Regards,

Juni

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Thanks,

Juni

[JChoriatis]

Unfortunately, nothing changed. I did see it display a notification that someone was at the front door, so there must be some communication occurring between the two devices, but when I try to view the video stream, that's when it says it is not available. 

[Juni]

Hi JChoriatis,

Thanks for the response. Could you try to uninstall and reinstall the Google Home app and observe if this will make a difference. Using another phone will help us further isolate the issue too.

Keep me posted

Regards,

Juni

[Juni]

Hello there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

[Muddi]

Hi JChoriatis,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[JChoriatis]

Please feel free to close this inquiry as I’ve decided to move on. 

Thank you for all the support!!

John

[Dan_A]

Hey there,

We're sad to see you go, JChoriatis. We hope we can make it up to you in the future. Send us a message if you change your mind. This thread will now be closed.

Kind regards,

Dan