Google Hub max camera not connecting/shows as offline

[WAK4]

Pretty regular basis, I lose connection. 

Have seen a number of threads on this and go through the device removal from Home, factory reset, then reconnect. 

This works but then weeks later I have to do it again. 

Is there a better solution or something else I can do? This is very annoying. 

Thanks

[Azarco]

Hey WAK4,

That certainly hasn’t been easy for you — let’s check what’s going on.

A few questions: do you have another Nest camera set up in your household? If so, are you also streaming it when our Google Nest Hub Max camera goes offline? Also, what's the exact message you're seeing on your display?

Give these steps a whirl:

1. Make sure your devices are within 15-20 feet of your router.
2. Try rebooting your Nest Hub Max and router for  a minute to refresh the connection.
3. Ensure the privacy switch on the back of the device is not switched on.
4. Force close and re-open the Google Home App.

Let us know how it goes.

Thanks,

Alex

[Azarco]

Hey WAK4,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey WAK4,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Kind regards,

Alex