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Google Mini will not Play radio when a Weekday alarm is requested.
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02-07-2023 07:30 AM
This is an old chestnut.
Between October and December (2022) after numerous posts to-ing and fro-ing I was asked to submit a form. This I did , acknowledgement was received.
Well here we are no further forward, no resolution and worst of all no communication!
Below is a copy of the complete dialogue of the previous conversation, please note date.
You'll have to scroll down for several yards to find it.
It shows that you received the form and "the team will reach out to you" statement 11-12-2022 11:14 AM.
If the team has reached out they haven't touched me!
Come on Google this poor.
Steve
Setting "weekday" Radio alarm fails and just the Alarm tone Plays.
Community Member
10-20-2022 07:45 AM
Hi,
Before I start, the device has been set to factory default and started from scratch.
The problem, when I set a Radio alarm i.e time radio station. At the appointed time it works and I hear the station.
If I ask it to set-up a "Weekday" alarm, all that happens is that the alarm tone sounds at the appointed time, no Radio!
I thought it was me, but when I do the request in slow time, taking the prompts from google. I know there's nothing missing and the Alarm confirmation is received. But only the alarm tone is heard.
I've tried asking it for Monday, Tuesday, Wednesday, Thursday and Friday, it comes back in the confirmation as "weekday alarm", but it still only plays the alarm tone.
Can anyone help.
Steve
- 12 REPLIES
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Community Member
10-22-2022 04:04 AM
Hi,
Just in case anyone else experiences this problem, fingers crossed I think it's sorted.
Instead of the usual "Hey google set weekday radio alarm etc", I have stumbled upon...
"Hey google play "Radio Station name" weekdays at 7 a.m. ".
It does report back as if had used the suggested command format, but it works as it used to!
Steve
Community Specialist
10-25-2022 05:56 PM
Hi Stevemedia,
Thanks for reaching out.
Glad to know this has reached its resolution. We'll keep this thread open for few more days and let us know if you notice any changes.
Best,
Princess
Reply
10-26-2022 08:14 AM - edited 10-26-2022 08:18 AM
Sadly, although the Radio comes on when I set it for a single alarm a few hours ahead.
When I ask for "weekday" alarm, the alarm tone plays. You can stop it by touching the top of the speaker.
What I have found, is that the selected radio station then plays.
It's not totally satisfactory, when for about 3+ years it's been playing radio at the appointed hour with no intervention from me.
What I forgot to say is, the speaker is some distance from the bed and not easy to reach, unless I use a very long broom handle!
Please can anybody help with a solution?
Steve
Community Specialist
10-29-2022 11:14 AM
Hi folks,
@Princesss, thanks for the help.
@Stevemedia, that certainly hasn't been easy for you ― is this only happening when the media is set for radio? How about other music platforms, is the behaviour the same? What Google Home/Nest device do you have?
How about this, you could set up a routine that triggers automatically daily at a certain hour that sets up an alarm at your desired time. Let's see if it makes a difference. I have 2 links that can try to make it easier for you to follow: Set and manage alarms and media alarms and Create and manage Routines in the Google Home app
Keep me posted.
Best,
Dan
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Community Member
10-29-2022 11:55 AM
Dan,
Thank you.
I've followed the links , the first one using the media in the Notes suggests.
- This feature is only available in the US.
This concerns me. Or does it only refer to Music Streaming services, such as Spotify. and I can use the Radio as the Media of choice in the UK? - The firmware level on the device in question is at 313652
The other device in another room is at 309385 - This suggests that the device which was working quite well at the 309385, as is the other device. No longer operates in the same fashion as it did at 309385
- The devices are the same 1st edition, they both acknowledge that radio alarms have been set as per my instructions.
However only the 309385 operates correctly on the "Weekday" alarm - Keep in mind that the Weekend alarm operates as expected on both 309385 and 313652
- With regards to using other media and Routines, Dan, it's not what I want to do.
It's always been an easy dialogue between me and my device up until a few weeks ago all was well with my world.
I hope you can help me. Can I take the device back an iteration?
Steve
Reply
Community Specialist
10-30-2022 06:55 PM
Hi Stevemedia,
Check out this guide.
Now about the media alarm, Google still relies heavily on its services. Like in this case, the free radio in your area. You can also do the factory reset again to revert it back to its default and original settings. I know that you’ve done it already but would it be okay if we do it one last time?
Regards,
Dan
Reply
Community Member
10-31-2022 12:58 AM
Ok Dan,
Just for you.
I'll do it this evening.
I'll let you know what happens Tuesday.
Steve
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Community Member
11-01-2022 10:42 AM - edited 11-01-2022 10:45 AM
Dan
The alarm tone sounded at the appointed hour, but no.BBCRadio2.
I picked it up and in so doing, I touched the side of the speaker at about 3 o'clock from power input socket. The alarm tone stopped and a short gap of silence and BBC Radio started playing.
It's a new situation and Yes I do get the radio playing but to activate I have to get out of bed and move across the room, as the device needs power. There are no sockets near the head of the bed.
This was not a problem until a few weeks ago.
Steve
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Community Specialist
11-05-2022 03:05 PM
Hi Stevemedia,
I really appreciate you making time for our troubleshooting. It means a lot to us here. To verify, you mentioned that the radio will play but you had to get out of bed and move across the room, does that mean it's closer to your modem/router? Is the transfer from one room to another the trigger?
I'll be waiting for your response.
Regards,
Dan
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Community Member
11-08-2022 12:35 PM - edited 11-08-2022 12:38 PM
Dan,
Been away hence no response from me.
The reason I need to get out of bed to control the speaker is that having set up the "Weekday" alarm. The alarm tone wakes me up, but no radio, the only way to get the radio to play is to touch the top of the speaker at about 3 0clock from power in socket. The WiFi coverage throughout the house is Excellent.
The beauty of this speaker, when it works correctly, is that the alarm tone doesn't wake me, the radio station playing wakes me.
Yes I can say "Stop" and use another command e.g. Hey google play Radio Whatever. but to do that is hidng the problem.
As I have stated earlier. The "Weekend alarm" works as I would expect. At the requested time the Radio station selected during setup plays. Brilliant!
Unfortunately the "Weekday Radio Alarm" at the requested time, the alarm tone plays, no radio to be heard and the only way to get it to play the radio station, is to physically touch the top of the speaker as described above.
I hope you understand that the way in which both types of alarm are set is by using the exact same dialogue, the only word that changes is Weekday and Weekend. (This last weekend I even used the Weekday time on the Weekend alarm, on a Saturday! Radio played.)
The report from the speaker when interrogated, as to what alarms have been set is the same apart from "Weekday and Weekend" associated with the appropriate alarm.
However they don't produce the same results.
From day one of using the device both alarm settings produced the same results. The Radio Played, no sign of the alarm tone. Up until a few weeks ago, everything was as it used to be.
Please Dan, this is real, it's a problem and it's really not good enough.
Please, please can you get someone to look at the code, it's got to be obvious. There's a problem.
Steve
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Community Specialist
11-08-2022 01:43 PM
Hey there,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best regards,
Dan
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Community Specialist
11-12-2022 11:14 AM
Hello again,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
Cheers,
