Google Nest Audio Speakers Won't Stop When Asked

[comacdo]

I have been using Google home/nest products since the Gen 1 home and never encountered this particular issue before.  I recently bought two new Nest Audio Speakers and they occasionally wont stop playing music (youtube music) when asked.  No command or phrase will make them stop and the only way to do it is to unplug them or press Stop in the Home app (pause does not work).  Further, they CONSTANTLY interrupt nearly every song with "Your account is being used on another device" despite me going through all of the troubleshooting for that.   I am a breath away from selling all our Google products and switching ecosystems.  Thank you for your help.

[Dan_A]

Hi comacdo,

This is not the experience we want you to have; let me help you. A few questions: aside from your two Nest Audios, which Nest speakers are also affected? When did your issue begin? Were there any recent changes made? Is it also happening on other music services?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, revert your Nest Audio back to its default settings by doing a factory reset. Set it up again. Here’s how:

1. On the back of your device, switch the mic off.
2. The lights will turn orange.
3. Press and hold the center of the Nest Audio, near the top.
4. After 5 seconds, your device will begin the factory reset process.
5. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

Let us know how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[comacdo]

Hey Dan,  I haven't had time to get your suggestions,  I'll do so asap and let you know the results. 

Cheers

[Dan_A]

Hello there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hello comacdo,

I'm checking back to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.

Best regards,

Dan

[Dan_A]

Hello again,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan