11-20-2022 10:50 AM
My Google nest audio won’t connect to my home app. When plugged in the lights come on and flash back and forth for a minute then shut off. There is no sound from the speaker at all and when shutting the mic off to factory reset the lights do not turn orange (stay white). App cannot locate device.
11-20-2022 11:05 AM
Hi @RichJ4444
Are you trying to set up the Nest Audio as a new device or did your WiFi change?
Please check out THIS link for the setup support page. And THIS link shows what the lights mean.
If you are trying to set it up with iOS there are some users having issues because of the iCloud private relay feature. 🙂
11-21-2022 02:00 AM
Hi @RXShorty
I do have the same problem and i cant connect it
Is there any way to reset the device to factory settings?
Thanks
11-21-2022 02:18 AM
11-21-2022 02:38 AM
Dear @RXShorty
The given reset process is the one that brought us to this state.. Unresponsive 😖
Going forward to the troobleshooting solution here was just a waste of time and energy because it just doesnt work !! and answer your thoughts,yes,i ve tried it with a million combinations cause the guide is not clear enough about the exact state of lights when need to be unpluged.
Tried with 4 dimmed lights , 4 full bright lights , 4 blinking lights etc and many,many more variations which i really lost count of over the hours spent on it..
i really do appreciate the your time to read and reply and i thank you for it , but we need to find a solution for the issue.
11-21-2022 02:46 AM
Hi @Babis_23
Did you tried to set it up like a new device with the Google Home App?
After a factory reset your have to do the setup. 🙂
11-21-2022 02:55 AM
Hi @RXShorty
Thats the problem my dear friend,the device cant be found in order to do the setup.
It is supposed to talk when pluged in to power,it doesnt..
This is what it does.. plug the power cord, 2 dimmed lights turn to 4 dimmed lights turn to 4 bright lights which then turn to 4 moving lights for about a minute,minute & a half and then.. lights off !!!
No talking and device not visible.. to anyone (tried 3 different android phones & 3 different Google Home accs)
11-21-2022 02:59 AM
Hi @Babis_23
There is not much more I can advise you to do other than contact Google Nest Support.
Looks like you tried everything that is described HERE. 🙄
11-21-2022 09:58 PM
Hi folks,
Thanks for visiting the Community.
@Babis_23, we're sorry to hear about this experience. It looks like you've done all the possible troubleshooting steps for this. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
By the way, thanks for answering this thread @RXShorty, we appreciate all your help.
Best,
Princess
11-21-2022 11:36 PM
11-22-2022 05:20 PM
Hi Babis_23,
Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.
Best,
Princess
11-28-2022 06:08 PM
Hi Babis_23,
I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
Best,
Princess
11-28-2022 11:21 PM
11-30-2022 09:39 AM
Hey there,
Perfect! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Alex
11-30-2022 10:26 AM
11-30-2022 03:51 PM
Hello Babis_23,
We understand. We'll monitor your case and update you if there's any news from our team.
Thanks,
Alex
11-30-2022 11:22 PM
Sure,do that Alex and if you have any news please get back to me..
12-01-2022 01:54 PM
Hi there,
No worries, we'll do.
Best,
Alex
12-11-2022 06:58 PM - edited 12-11-2022 07:02 PM
Hey Babis_23,
Looks like you are being assisted now by one of our team through email. Please check your inbox as we have sent you a new email.
To all other users, please update the thread if you still need help, otherwise will be closing the thread after 24 hours.
Cheers,
Muddi