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Google Nest Hub/Mini and Google TV HD keep disconnecting from main router but not mesh node

Ti_Yam
Community Member

I own four Google products,

Google Nest Hub

Google Nest Mini

Google TV HD

Google TV 4K

I am using ASUS ZenWiFi XT8 mesh router. The problem is, when Nest Hub, Nest Mini, TV HD connect to main router, they keep disconnect. When connect to mesh node there's no connection issue. On the other hand Google TV 4K has no connection issue with main router or node. I have dozens of IoT, laptops, smart TV, streamer, phones, etc, all without connection issue. Anyone facing the same problem?

 

4 REPLIES 4

Muddi
Community Specialist
Community Specialist

Hello Ti_Yam,

 

Thanks for visiting the Community.

 

Sorry to hear that you're having connectivity issues with your Google Nest Hub and Mini when connected to your main router. A few questions: how far is your main router from your speakers? How about your mesh routers? Could you tell us the make and model of the main router?

 

These connectivity issues can be caused by various factors, including network congestion, the distance between your Nest Hub and Mini and your WiFi router, and outdated firmware versions on your Nest devices.

 

Cheers,

Muddi

Ti_Yam
Community Member

Nest Hub and TV HD sits next to router, mini is next room dining room.

All devices running latest firmware.

2x Asus Zenwifi AX XT8 Mesh system 

Muddi
Community Specialist
Community Specialist

Hi Ti_Yam,

 

What is the make and model of your main router where the mesh system is connected? The reason I'm asking is for me to check if there are compatibility issues or settings that we might need to check since your devices work well with your WiFi mesh.

 

Cheers,

Muddi

Ti_Yam
Community Member

ASUS Zenwifi AX XT8 connected to ASUS Zenwifi AX XT8. Go ASUS website and read how Zenwifi AX XT8 Mesh works.