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Google Nest Mini 2nd gen Wi-Fi not connecting

KK6
Community Member

Hello, All

I have been using a Google Nest Mini for around a year now. I have changed the Wi-Fi a couple of times and it has been working fine. But now I have changed my Wi-Fi again and the Nest Mini does not connect to the internet and keeps saying  " Hang on while I get connected to Wi-Fi" every time it is called. Could Someone please help with this.

I have already uninstalled the Home app.

Tried to connect from a different account/phone.

Reset the Nest Mini.

 

What else should I do?

 

4 REPLIES 4

petergroftP
Community Member

If your speaker or display isn't connected to a Wi-Fi network
Open the Google Home app.
At the top left, tap Add Set up device New device set up new devices in your home.
Follow the in-app steps.

Greetings,
Peter

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

Thanks again for helping here, petergroft. KK6, I hope you've got the answer you're looking for. In addition, you can follow the steps below:

 

If your speaker or display isn’t connected to a Wi-Fi network. Set up your speaker or display on the new Wi-Fi network:

 

  1. Open the Google Home app.
  2. At the top left, tap Add > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

 

If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.

 

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

  1. Open the Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right corner, tap Settings > Device information.
  4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
  5. Follow the setup steps to set up your device on the new Wi-Fi network.

 

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

 

Keep us posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello everyone

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Dan