cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google devices not finding requested songs

Dean0
Community Member

Every time I request a song I get a message saying the song can't be played or is unavailable, these songs have always worked before and I have you tube premium, very random

6 REPLIES 6

jwmshaw
Community Member

Hi DeanO, I had the same problem since last Saturday and posted about it also, I have just received a reply from someone saying it is now working again so I tried mine and it has also started working again.

Someone had stated their wife looked into this and it has something to do with legalities of playing songs and YouTube changing some things so it seems to sort itself out, it's taken mine 4 days to "sort itself out".

Princesss
Community Specialist
Community Specialist

Hi Everyone,

 

Thanks for posting and apologies for the late response.

 

I'd like to check if you're still getting the same message every time you ask to play a song from YouTube? If yes, can you tell me the exact command and its response and would love to know more details so I can take a closer look into this.

 

Feel free to respond to this thread and I'd be glad to help.

 

Best,

Princess

GothamNY
Bronze
Bronze

Google Play Music used to have an option to re-sync your music library as they get out of sync and confused from time to time. You might also try signing out of your account and logging back in again. Then again, as @jwmshaw indicated, sometimes the rights to certain song titles expire so they have to be removed until re-upped...oddly sometimes it's just certain songs from an album which is weird but it does happen.

Princesss
Community Specialist
Community Specialist

Hi GothamNY,

 

Thanks for responding.

 

I appreciate what you have shared. It looks like this issue happens on selected songs only and with that, we'd like to keep you monitoring its behavior. Since other songs are still working without any issues, you can always send a feedback in case you experience it again.

 

I'll keep this thread open for the next 3 days and let us know if you still have questions or other things you want to raise.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Everyone,

 

Jumping in to check if you still have questions about this?

 

Please feel free to respond so we can further assist you.

 

Cheers,

Princess

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake