Google nest mini

[Albert1975]

Google Nest mini acknowledge radio station and states that it will play it through Tunein but then only silence. How do I fix it

[Muddi · Accepted solution]

Hey folks,

I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared this information with our team, but do not have any updates to share right now.

Cheers,

Muddi

[Muddi · Accepted solution]

Hi folks,

I'm happy to hear that some of the stations are now working. Let's keep monitoring it as the team is still investigating due to the fact that there are other stations that can't be played. I'll keep updating this thread as soon as I have additional information to share. 

I marked my previous post as a "Solution" to pin my post on this thread so everyone can see it immediately without the need to scroll down  just  to see that our team is already investigating the issue.

@CanadianClub: I'm one of the Community Specialist for Google Home/Nest devices. We are all humans here and not bots. Also, we kindly remind you to please be respectful of others’ opinions here in the community, and stay polite and assume good intent as per our community guidelines.

Regards,

Muddi

[Muddi · Accepted solution]

Hey folks,

I'm checking in on this thread to see how many users are still having the same issue with TuneIn. Please do not forget to provide your location, radio station that you're having an issue with, and the type of Google Home/Nest device that you have. This information will be very helpful for the team to isolate the issue further.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey folks,

We appreciate all your patience. No new updates for now. If you still have the same issue on your devices, please do not forget to send feedback using the keywords: "GHT3 Unable to play <name of station> in Tune In." Also, update this thread with your country and device.

Rest assured that our team is working vigorously on this issue. I'll update this thread again once I got more information to share.

@MarsHotel : Is it happening on a specific station only?

@skram : Thanks for the information. I already forward it to the team.

Cheers,

Muddi

[Bcallo]

I've had the very same thing for the last couple of days, no radio on tunein

Has anyone come up with a solution? 

[Karl1]

Bbc only works 😂

[peter79]

Yes but if you ask Google to play a BBC station I don't think it goes through TuneIn.

[Metalergr]

Hi there.

Same problem since yesterday on my nest hub in Greece. Trying to listen my favourite station RedFM but nothing happens.

Though it's a TuneIn problem connecting with Google devices.

I can listen to my android mobile phone.

[Anonymous]

The only "solution" I can find is play the radio on your android app and then cast it to your google home mini

Also I have seen some advice to send feedback through your google home to tell them so I did the following

"Hey Google send feedback

Tunein not working on google home mini in Ireland'"

[peter79]

Can as many affected people as possible do this so Google are made aware of the scale of the issue.  Contacting TuneIn via https://help.tunein.com/contact may also be a good idea.

[Lolapidou]

I've just done that - I'm in France + also contributed to the twitter thread 

[Anonymous]

I also emailed tunein

https://help.tunein.com/contact

[FrankD15]

Our Home stopped playing radio via TuneIn. After a few experiments I have a possible explanation. TuneIn stopped playing radio from the UK some weeks ago, this can be circumvented using a VPN to relocate to London! So I wonder is Google streaming radio using TuneIn on a machine outside Irl so it won't stream RTE to Irl. 

[peter79]

I've tried getting Google to play non Irish stations using TuneIn and I get the same behavior (note id you ask Google to play a BBC station it responds with "Playing [station name] from BBC" so BBC stations don't go though TuneIn.  Either way this is functionality that was working fine up until 2 days ago.

I don't care whether its TuineIn or Google's fault but they better get it sorted. 

[Anonymous]

BBC radio works fine for me via BBC. I have a google home nest with a screen which plays radio fine. It seems to be an issue only for google home mini

[Lolapidou]

same problem here in France.. worked fine until yesterday but now tunein wont play anything.

[Benzy_00]

Same for me based in Ireland. Have sent feedback to Google. 

[Azarco]

Hey folks,

Thanks for raising this concern to the Community.

To confirm from you all, Is this happening to all radio stations from TuneIn? Could you please provide us the cast firmware version of your Nest speakers or displays? If you have yet, please send a feedback report on your Google Nest speaker or display, make sure "Send device usage data and crash reports to Google" is turned on before you submit the feedback. 

Thanks,

Alex

[Fran1972]

I got onto Google support thru below link/chat last Friday, and it seemed to be sorted by Monday. My radio stations in Ireland are all working again thru TuneIn

https://support.google.com/googlenest/contact/pre_chat_survey_googlenest?hl=en&cfsi=nest_support_lin...

[Azarco]

Hey Fran,

Appreciate your efforts and thanks for updating the Community forum. For everyone, feel free to respond to this thread if you have additional questions or concerns or you're still having problems playing TuneIn and I'd be glad to answer it for you. 

Kind regards,

Alex

[daffyduck]

Still having the issue in Canada.  I asked Google to play a station, Google responds indicating it is playing the requested station on Tune-in, then nothing.  Google Home indicates speaker is playing my requested station and volume is 70%, but no station heard.

[skram]

Not just in Ireland, and not just recent. This sort of thing has been happening to me in Canada for years. On and off it would work fine. Then for a while, it would play the wrong station every time. Then play nothing for a time, then back to working. Recently I was trying casing from the tunein app on my phone and that no longer works.

They had some posts years ago they were working on it and provided some workarounds. The workarounds no longer work.
They've both known about it for years, but seems like neither one cares.

[Lolapidou]

mine suddenly started working again? can't seem to figure out how/why..

[Azarco]

Hey folks,

Thanks for updating the Community forum. We recommend to be specific when requesting a radio station. Check this guide for more information. If the issue persists, we highly suggest sending feedback on your device or Google Home app. 

Thanks,

Alex

[skram]

I've tried to be very specific, like:

• CBC Music Halifax
• CBC Music Vancouver
• CBC Music Vancouver on Tune In
• CBU on Tune In

However, this morning it seems to be working again.

[skram]

And today, it's not working again.

[Azarco]

Hey skram,

We appreciate your efforts and for your update.  Our team is aware of this and looking into this issue at hand. I will make sure to get back to you as soon as an update becomes available. Please provide the current firmware version of your device.

To check which firmware version you're on, follow these steps:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX.

Also, please replicate the issue, and make sure to send feedback using the keywords: "GHT3 Fail to play TuneIn radio stations on speakers/displays." For more instructions on how to send feedback via your Google Home, please click this link.

Thanks,

Alex

[skram]

On one (with screen) - firmware is 1.60.302700

On other two (without screen) - 1.56.282045

The issue occurs on them all.

[MarsHotel]

TuneIn hasn't worked for months in my hub.  Last week it worked for about three days.  Now it doesn't work any more.  What is Google doing?  They keep breaking features and then take months to fix it.  If it gets fixed it's only a short time before it fails again.

[skram]

New issues this morning:

• CBC music halifax - instead plays cbc radio one
• I can play it on my phone on the tune in app
  • When I tried to cast from my phone to the nest, it played CBC radio one instead
  • When I tried to cast from my phone to the mini, it said "this station is not available in your country"

[Muddi]

Hey skram,

Thanks for the information. To confirm, are you able to play other radio station from TuneIn?

Cheers,

Muddi

[skram]

Hi Muddi,
I haven't tried any stations other than CBC lately.  I'll give some a try later and let you know.

Bryan

[Muddi]

Hey skram,

Sure! I appreciate your efforts.

Thanks,

Muddi

[MatteoR91]

Hi,

It seems that Tune-in is not working anymore on my Google Home Mini.

I send "Hey Google, play <any radio> on TuneIn". I can hear the Tune-in intro twice, but no radio.

Anyone has the same problem?

Thank you

[Jake]

Hey MatteoR91,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[SGi]

Hi Jake. Any news on fixes for this problem? We listen to radio for most of the day and it's a big loss to be without. Eager for a fix!

[FERG]

Hi this this get resolved. I am having the same issue since yesterday

[Mlabrador]

Hey folks, 

Chiming in. Would like to let you know that this issue has been fixed. Let me know if the issue still persist. Also, try resetting the device and see if that helps. 

Best. 

Nikki 

[SGi]

Was working for years over my 5 Google devices. Over the last week it works intermittently; plays the ad, then nothing. We've come to depend on this radio service. I see that it appeared in 2021 for some and was resolved. Hope there's a solution soon

[SGi]

The radio feature does not work at all. (In other respects, the Google home devices continue to function as before) This is a real inconvenience! 

[SGi]

As an update to my posts: I shared today that late last week Tune-in started working as it was in the past. I'm interested in whatever changed to accomplish this and hope that things improve for others as well. As I said before, we have relied on google home radio for several years and it was a real inconvenience when it stopped. Things are good now! 

[Princesss]

Hi everyone, 

Apologies for what happened. Our team is already aware of this. I'll make sure to update this thread as soon as we have news about this.

Best,

Princess

[Jake]

Hey all,

I wanted to jump in and provide another update. We are still looking into the issue at this time, and I understand that this is not an ideal situation. We do appreciate your patience and will provide more details when available. Please let me know if you have any other questions from here.

Best regards,

Jake

[SGi]

The issue appears to have been resolved late last week. I was hoping to see an explanation but we're happy to have things back working. Fingers crossed! Thanks to whoever is responsible for the fix.