05-26-2022 10:52 PM
Google Nest mini acknowledge radio station and states that it will play it through Tunein but then only silence. How do I fix it
Answered! Go to the Recommended Answer.
06-21-2022 05:54 AM
Hey folks,
I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared this information with our team, but do not have any updates to share right now.
Cheers,
Muddi
06-27-2022 07:16 PM
Hi folks,
I'm happy to hear that some of the stations are now working. Let's keep monitoring it as the team is still investigating due to the fact that there are other stations that can't be played. I'll keep updating this thread as soon as I have additional information to share.
I marked my previous post as a "Solution" to pin my post on this thread so everyone can see it immediately without the need to scroll down just to see that our team is already investigating the issue.
@CanadianClub: I'm one of the Community Specialist for Google Home/Nest devices. We are all humans here and not bots. Also, we kindly remind you to please be respectful of others’ opinions here in the community, and stay polite and assume good intent as per our community guidelines.
Regards,
Muddi
07-06-2022 03:24 PM
Hey folks,
I'm checking in on this thread to see how many users are still having the same issue with TuneIn. Please do not forget to provide your location, radio station that you're having an issue with, and the type of Google Home/Nest device that you have. This information will be very helpful for the team to isolate the issue further.
Cheers,
Muddi
07-14-2022 06:23 PM - edited 07-14-2022 06:25 PM
Hey folks,
We appreciate all your patience. No new updates for now. If you still have the same issue on your devices, please do not forget to send feedback using the keywords: "GHT3 Unable to play <name of station> in Tune In." Also, update this thread with your country and device.
Rest assured that our team is working vigorously on this issue. I'll update this thread again once I got more information to share.
@MarsHotel : Is it happening on a specific station only?
@skram : Thanks for the information. I already forward it to the team.
Cheers,
Muddi
08-08-2022 08:13 PM
Hi everyone,
For those who are still experiencing the issue, please provide the following info:
To check which firmware version you're on, follow these steps:
Best,
Princess
06-25-2022 08:02 AM - edited 06-25-2022 08:03 AM
I think Muddi is a Google Customer Experience Chatbot programmed by a human being to respond with "mothehood and apple pie" speak. Jake threatened to lock this thread 3 weeks ago. Jake is probably a Google employee with Administive power to turn things off when they don't suit Google's needs.
06-27-2022 07:16 PM
Hi folks,
I'm happy to hear that some of the stations are now working. Let's keep monitoring it as the team is still investigating due to the fact that there are other stations that can't be played. I'll keep updating this thread as soon as I have additional information to share.
I marked my previous post as a "Solution" to pin my post on this thread so everyone can see it immediately without the need to scroll down just to see that our team is already investigating the issue.
@CanadianClub: I'm one of the Community Specialist for Google Home/Nest devices. We are all humans here and not bots. Also, we kindly remind you to please be respectful of others’ opinions here in the community, and stay polite and assume good intent as per our community guidelines.
Regards,
Muddi
06-28-2022 03:34 PM
TuneIn had worked about 5 days in the last 6 months for me. As soon as it works once Google locks all the messages about it, then it breaks again.
Google products have become completely unreliable. None of them work like they did when new. There's nothing wrong with the hardware, it's just back end problems and bugs being added constantly by Google developers.
06-28-2022 04:26 PM
Hey MarsHotel,
We appreciate the feedback. Rest assured that we are monitoring this thread, and keep it open unless the issue is resolved.
Cheers,
Muddi
07-05-2022 04:43 PM
Hi, it’s still not working for me. It tends to stop playing my radio station through TuneIn after about 15 minutes .
06-21-2022 03:26 PM
Hey folks,
I just wanted to check if anyone is still having issues with TuneIn, as we are able to play our favorite stations now.
Cheers,
Muddi
06-21-2022 05:10 PM
The Tunein problems persist in Ontario, Canada.
06-22-2022 04:12 AM
Still not working in Nova Scotia, Canada.
It seems what works and what doesn't changes throughout the day
06-23-2022 06:47 PM
Yes. CBC Radio One is off the air. My Amazon Echo Dot has been ordered.
06-29-2022 05:33 PM
Problem persist for RTHK in Hong Kong.
06-30-2022 03:00 AM
Hey siubut,
Thanks for that information. The team is looking into this issue but we can only guarantee an update for those countries where the Google Home/Nest devices are officially supported.
Cheers,
Muddi
05-27-2022 12:15 AM
I am having the same issue. I play today fm on tune in every day on my Google home speaker but it won’t play since yesterday morning. It acknowledges my request and says ‘playing Today FM from Tune In’ but then just silence. My app shows that it is playing the station. I have tried plugging out for a couple of minutes and also disconnecting and reconnecting to Wi-Fi but neither has resolved the issue. I have also tried playing Spotify and it is working fine so it is just Tune In.
05-27-2022 12:43 AM
Im having the exact same issues with RTE Radio
05-27-2022 04:57 AM
Hi, Also having this issue. Have a google home and 2 nest speakers. TuneIn for any station is not working.
+ Rebooted all 3 speakers for more than 2 minutes
+ All with in range of router
+ Able to play spotify on all of them
+ Not working for any station (irish station anyway)
05-27-2022 05:41 AM - edited 05-27-2022 05:42 AM
I'm having the same issue with all my google speakers and nest. It started yesterday. TuneIn opens up on the nest and doesn't play anything and shuts down. On the Speakers it acknowledges the request and then silent. I can cast TuneIn from my phone.
I can play all the bbc stations on BBC Sounds
05-27-2022 11:02 AM
What is happening with tune in. My nest hub will not play Irish radio stations. I can play stations from anywhere else, very annoying. I have 2 more that will play irish stations it's bizarre. Please help or I'm sending this back and getting an Alexa.
05-27-2022 01:21 PM
Same is happening with me.
RTE Radio One won't play.
05-27-2022 01:49 PM
Same here on radio. Has always worked fine and now won't play radio stations from voice commands but will from apps casted. Please issue a fix it's making the product painful to use
05-27-2022 02:50 PM
Same here
Send feedback to google via your google home and tell them
05-28-2022 05:47 AM
I have same issue with Radio Paradise. Other stations work.
05-28-2022 12:07 PM
Mine started working today. Nothing changed on my end, hopefully it stays now!
05-31-2022 04:06 PM
Hey folks,
Thanks for sharing details about the issue here. My apologies for the late response.
We have duplicated this thread to the main one here. This issue should now be resolved. If you're still having the same issue, feel free to post on the main thread as this one will be automatically locked.
Cheers,
Muddi
05-28-2022 05:36 AM
My Google speaker and my parents (in a different house) has stopped playing Irish radio stations. It's saying it's going to play them from Tune In but then just silence.
Anyone else having this problem or know how to fix it ??
05-28-2022 06:35 AM
Have you tried any non Irish station? I ask as there are more similar complaint on other sites but not related to Irish radio.
No radio seems to be playing currently. This seemed to have happened after an android app update.
05-28-2022 12:12 PM
Yes many of us in Ireland are having this problem
05-29-2022 12:35 AM
The issue has now been fixed by either Google or Tunein, took 2 days same as previous time this happened.
05-31-2022 04:14 PM - edited 05-31-2022 04:16 PM
Hey folks,
Thanks for sharing details about the issue here. My apologies for the late response.
We have duplicated this thread to the main one here. This issue should now be resolved. If you're still having the same issue, feel free to post on the main thread as this one will be automatically locked.
Cheers,
Muddi
05-27-2022 05:18 AM
Tune In still not working on Google Nest, working fine with Alexa
05-27-2022 05:37 AM
Yes. Lots of problems the last few days
05-31-2022 04:22 PM
Hey folks,
Thanks for sharing details about the issue here. My apologies for the late response.
We have duplicated this thread to the main one here. This issue should now be resolved. If you're still having the same issue, feel free to post on the main thread as this one will be automatically locked.
Cheers,
Muddi
05-26-2022 11:48 PM
My best won’t play TuneIn,
for the last year I’ve had the RTÉ radio play every morning, same routine, “hey Google play RTÉ radio” and goes ahead, “playing RTÉ radio one on tunein” then a pause, and a little “tunein” jingle just before streaming the radio.
thr last two days, same thing , ask to play RTÉ radio, responds with “playing RTÉ radio 1 one tunein” then nothing
the weird thing is if you go into the Google home app it says thr speaker is streaming “tunein”
volume is on, it will play Music from my Spotify, it will play other radio stations not on tunein,
any ideas?
05-27-2022 12:40 AM
Yep I have the exact same problem, I posted on reddit and 2 other people replied with the same issue (in confirmed he was in Ireland). I'm in Ireland to (I'm guessing you are as well considering you mention RTE).
Looks like its an issue localized to Ireland.
05-27-2022 12:50 AM
Yeah down here in cork. I thought I was going mad. Glad it’s not just me.
05-27-2022 12:42 AM
Im having the exact same issue. Seems to be RTE.
05-27-2022 12:44 AM
I've had the same problem with Today FM and Newstalk so don't think its restricted to RTE.
05-27-2022 12:51 AM
Yeah I even tried with Corks REDFM and same thing.
06-14-2022 04:01 AM
Hey folks,
We have moved your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Cheers,
Muddi
05-27-2022 12:45 AM
Hmmm seems to be an issue with Google and Tunein in Ireland
05-27-2022 12:54 AM
Correct. I did further testing and tried non Irish radio stations listed on the TuneIn stations list and got the same behavior. Just to be clear I have 2 mini's in the house and both are displaying the same behavior.
Definitely looks like an issue with all Minin's in Ireland (based on the number of responses I've received here and on reddit .
05-27-2022 02:02 AM
My reddit post is getting a lot of replies this is clearly an issue with all devices in Ireland, do Google support monitor these forums? They really need to look into this immediately.