Half screen black and lines on Google Nest Hub 1st gen

[candysu802]

Hi, my parent's google nest hub currently has issue with it display per photos below. Is there any way to trouble shoot or is this repairable? Thanks.

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[Muddi]

Hey candysu802,

Thanks for reaching out. Sorry to hear about your Google Nest Hub - help is here.

A few questions - when did the issue start? Where and when did you purchase your device? Have you tried resetting your Nest Hub? Also, please check the firmware version of your device. Please make sure to share a photo showing the information needed.

• On the Nest display, swipe up from the bottom edge of the screen, then tap Settings > About the device.

Looking forward to your response.

Cheers,

Muddi

[candysu802]

Hi Muddi,

The issue started back in Aug 2021. The device was purchased in Dec 2018 in Australia. I have not tried resetting the hub. I can't check the firmware as the half of the screen which shows the firmware can't be read anymore.

Thanks,

Ziyen

[Muddi]

Hey candysu802,

Apologize for the delays. Please proceed with resetting your Google Nest Hub by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub.  

If it's still the same, we can say that this is more of a hardware issue. Since the device was purchased 4 yrs ago, then probably it's out of warranty already.

Cheers,

Muddi

[candysu802]

Hi Muddi,

It's still the same. It's unfortunate but 'll get the device replaced.

Thanks,

Ziyen

[Muddi]

Hey candysu802,

Appreciate the update. To confirm, are you able to contact us to get a replacement?

Cheers,

Muddi

[Muddi]

Hey candysu802,

It's been some time since this thread was updated. Do you still need help with your Google Nest Hub (1st gen)? Let us know by updating this thread, and we're glad to help.

Cheers,

Muddi

[candysu802]

Hi Muddi,

I don't think much else can be done so thanks again.

Ziyen

[Muddi]

Hey candysu802,

We hope you were able to get the help you need. Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours.
 

Please feel free to submit another post and provide as many details as possible so that others can lend a hand.

Cheers,

Muddi