06-03-2022 09:29 AM
[It's quite a post but I though I'd give as much info as possible for debug purposes]
We have a Nest Hub and two minis. Broadcast is/was working fine for years until sometime last week when I tried to broadcast from the hub to the minis, the hub returned a message "It seems there are no speakers connected".
Current G-Nest System Info:
History:
Below is summary of the experience and debug steps I performed:
Would anyone know what might be happening to my Google Nest system and how to resolve it?
Regards!
Answered! Go to the Recommended Answer.
06-07-2022 11:01 AM
UPDATE: Just thought to give an update for anyone who may encounter the same or similar issue. After doing a bit of trial and error, it seems the broadcasting issue is related to Xfinity's "xFi" modem/router - (Rebranded Arris TG4482A). Whether it be settings or incompatibility issues, I don't know, but something has changed because they did work for weeks initially. The working solution I have found is to cascade a second router to the Xfinity modem/router (LAN->WAN) and basically create a separate wireless network for the nest system only. So far, my G-Nest system is working again as they should.
06-07-2022 11:01 AM
UPDATE: Just thought to give an update for anyone who may encounter the same or similar issue. After doing a bit of trial and error, it seems the broadcasting issue is related to Xfinity's "xFi" modem/router - (Rebranded Arris TG4482A). Whether it be settings or incompatibility issues, I don't know, but something has changed because they did work for weeks initially. The working solution I have found is to cascade a second router to the Xfinity modem/router (LAN->WAN) and basically create a separate wireless network for the nest system only. So far, my G-Nest system is working again as they should.
06-07-2022 11:46 AM
Hi roundhouse,
Apologies for the late response. Appreciate you for updating this thread with your resolution, it's a big help. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.
Best,
Nikki
06-13-2022 01:13 PM
Hey roundhouse,
I am glad to hear you are no longer running into the issue. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.
Best regards,
Jake
06-10-2022 12:53 PM
Hey there,
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.
Best regards,
Garrett DS