How to update Google Home Max firmware?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Mark Z. XU 

I have 2 Google Home Max speakers pairing in stereo mode. But one of them has a newer firmware. I want to update the old one into the same as the newer one. Thank you!

[Rdianco · Accepted solution]

Hi Mark Z. XU,

I can confirm you have a case and have contacted Google Support earlier this week. I would recommend reaching out to Google Support again if you have any more questions or concerns, as they have a more in-depth view of your case. Just a reminder, your Case ID is: 9-7540000031452. 

- From Frances (Community Specialist)

[EduardoP]

I have same problem...any solution?

[Jeff]

Hey, everyone.

Sorry for the delayed reply here, but I wanted to jump in and make sure everyone got some help. For firmware updates, they are downloaded and installed automatically. Currently, there's no option to force a firmware download and install, but as new firmware becomes available, it is rolled out promptly to devices. With multiple devices in one home, it is possible that one sees an update before the other, but the time difference should be minimal.

If anyone needs anything else here, please let me know.

Thanks.

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking in, were you able to see Jeff's response above? I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.