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Hub stuck on grey ‘g’ screen, factory reset not helped

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Tizzle
Community Member

‎09-02-2021 07:28 AM

Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change. 

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1 Recommended Answer

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Muddi
Community Specialist
Community Specialist
In response to Tizzle

‎04-13-2022 03:22 PM

Hey folks,

 

Thanks for sharing all the details about the issue. 

 

We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.

 

If unresolved, perform the workaround below:

 

  1. At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
  2. Repeat the first step, 10 more times.
  3. After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Put your device to recovery mode:

 

  1. Put the device in Recovery Mode (Unplug the device, then perform a long press on the volume up and volume down buttons while the customer plugs the device back in. Once the device turns back on, release the volume buttons.)
  2. Once the device boots into Recovery Mode (a long press on both volume up and volume down buttons at the same time), attempt a factory reset.

 

If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB

 

Cheers,

Muddi

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RXShorty
Gold Product Expert
Gold Product Expert
In response to Rhonda94598

‎05-23-2023 01:34 PM

Hi @Rhonda94598 

I am afraid you are not alone please check THIS topic. 🙄

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Rhonda94598
Community Member
In response to RXShorty

‎05-23-2023 08:28 PM

Thank you RXShorty.  I went to the site.  I have done everything that they recommended and still “G”.  I’ve done everything.  

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Muddi
Community Specialist
Community Specialist
In response to RXShorty

‎05-23-2023 09:11 PM - edited ‎05-23-2023 09:12 PM

Hey everyone,

 

Thanks for reaching out. I noticed an increase in reports about the Google Nest Hub that stuck at the G icon, and I appreciate RXShorty for helping. I've duplicated this thread to a similar trending issue. Please make sure to check and follow the steps pinned on "Recommended Answer."

 

Cheers,

Muddi

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Anonymous_00
Community Member
In response to Rhonda94598

‎05-23-2023 07:16 PM

Yup, now same here with me on a 6 month old Gen 2. I swear it's bad enough Google appears to have given up on any new features or layout in the Home app since they haven't figured out how to monetize it any further than the cost of the hubs, but this is ridiculous.

Tried the "unplug wait 10 seconds and plug it back in 10 times," tried other outlets, tried resetting (which in itself would be awful to have to regularly do with a product that should be stable).

Google...any resolution/fixes for the broken devices you sold us??

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