09-02-2021 07:28 AM
Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change.
Answered! Go to the Recommended Answer.
04-13-2022 03:22 PM
Hey folks,
Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Cheers,
Muddi
05-23-2023 01:34 PM
Hi @Rhonda94598
I am afraid you are not alone please check THIS topic. 🙄
05-23-2023 08:28 PM
Thank you RXShorty. I went to the site. I have done everything that they recommended and still “G”. I’ve done everything.
05-23-2023 09:11 PM - edited 05-23-2023 09:12 PM
Hey everyone,
Thanks for reaching out. I noticed an increase in reports about the Google Nest Hub that stuck at the G icon, and I appreciate RXShorty for helping. I've duplicated this thread to a similar trending issue. Please make sure to check and follow the steps pinned on "Recommended Answer."
Cheers,
Muddi
05-23-2023 07:16 PM
Yup, now same here with me on a 6 month old Gen 2. I swear it's bad enough Google appears to have given up on any new features or layout in the Home app since they haven't figured out how to monetize it any further than the cost of the hubs, but this is ridiculous.
Tried the "unplug wait 10 seconds and plug it back in 10 times," tried other outlets, tried resetting (which in itself would be awful to have to regularly do with a product that should be stable).
Google...any resolution/fixes for the broken devices you sold us??