Media Stops Playing After a Few Seconds

[GigaBill]

So … if I start playing media from any source, such as Spotify, Pandora, etc., and I’m casting it to a speaker group, it will start playing BUT stops playing after a few seconds. Now, if I play it just on a single device it doesn’t stop.  I’ve never had a problem until just a couple of days ago.  

Any help is greatly appreciated!!!

[Jamie_B]

Just done the same thing for my whole house group and it’s working again. Hopefully it won’t happen again l. Thanks for the reply.

[dejitaru]

Yep it seems shortly after Google IO some updates were pushed down to Generation 1 home hubs! I am on

Fuchsia Version : 6.20211109.1.3166212

Software Version: 45.1.11.446491209

Cast Version: 1.60.302700

Also have the appdrawer on both Gen 1s now!

So after recreating the audio groups including the Gen 1 hubs everything appears to be working now! I did notice the casting UI looks a bit different now so looks like there have been a decent amount of updates! If you haven't been updated make sure to join the preview program on your devices. 

[James92]

Same here, I deleted the Home Group and then created a new one. Working again! It seems like the seamless loss lag is behind sometimes, but at least it works now

[Bob1w]

I've had the same issues, posted and monitored this thread for a while but no answers?? Google have been rubbish for the past few months. The speakers stop working properly and I get no help except have you tried turning it off and on again. I've got 6 speakers and it's going to be expensive to replace them but I want something that works!

[djrubenstein]

Your best bet is to delete ALL speaker groups even those without the nest and the readd them. That is what has worked for several folks. 

[Bob1w]

Tried this. Twice.

It worked in part but only for a short amount of time.

[VickMcr]

Same issues for a month or two. Tried disconnecting, rebooting, restarting the entire wifi in the house, the whole lot and nothing works. The only group I have that still works is the one I did NOT delete and try to reconnect. I think it’s a problem on Google’s end and they need to fix it. Seems like a hardware/programming issue. Maybe in the next upgrade the bug will be fixed. Whadya say Google? Rly don’t feel like switching to Alexa at this point… 

[Princesss]

Hey everyone,

Thanks for bringing this up. 

Could you please provide the cast firmware version of your speakers so we can check on it further?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

[Bob1w]

Despite having already given up and binned the speaker, the firmware was not the issue!

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[GWillacker]

Well, since this is a year old and you asked for feedback on April Fools Day, I thought Google was playing a joke.

[Bob1w]

Must be!? * slaps forehead 

[Bob1w]

I mean, what's the point in asking a question if it takes this long to get a response, I've already binned the speaker and bought an Alexa

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hi folks.

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have

Thanks,

Juni

[LovelyM]

Hello GWillacker, 

I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Many thanks, 
Lovely

[Princesss]

Hi GWillacker,

We're sorry for this inconvenience that this has caused you and we appreciate your feedback. I'll make sure to let the team know about this. By the way, do you have any case ID when you were assisted by our support team?

Best,
Princess

[dejitaru]

Sorry just now coming back to this and seeing some of the responses. 

I have come to a solution that is pretty specific for me and my network. 

I have a Unifi network and went into my wireless network settings and under multicast management and checked multicast enhancement and multicast and broadcast control. After that was done I included each and every Chromecast capable device as an exception. Doing that made casting to a group and casting in general so much more stable on my network. So if you have any sort of multicast enhancement options in your router/network settings I would say try playing with those settings and see if you can get it to a point were its more stable. Its been several months and have not had many issues at all.

[Muddi]

Hey dejitaru,

Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community.

For other users still having the same issue, please check-out the steps shared above. If it is still the same, update the thread so we can further assist you.

Cheers,

Muddi

[GWillacker]

Not an option in my situation: I have a Google Nest mesh WiFi network and there are not many options for fine tuning the configuration to that degree. I purchased all Google hardware assuming it would all work well together. I guess that was a wrong assumption.

[Dan_A]

Hi GWillacker,

Apologies for the inconvenience this has caused you. A few questions: which Nest speakers are we working with? Is the issue happening on individual devices? Let's try these steps:

• Channel interference (channel congestion from too many devices, optimal channels for 2.4GHz is 1,6, or 11)
• UPnP should be enabled.
• AP Isolation disabled.
• Make sure a VPN or Proxy Server is not configured on the network.
• Confirm distance between the router, setup device and Google Home are optimal.
• MAC Filtering should not be enabled on the router.
• Preferred DNS settings: 8.8.8.8 for the primary and 8.8.4.4 for the secondary.

Also, let's double check the status of your IPV6 if enabled or not. Here's how:

1. Open the Google Home app .
2. Tap Wi-Fi Settings Advanced Networking.
3. Turn on/off IPv6.
4. Tap Save .

Let me know how it goes.

Best regards,

Dan