My Google Home Mini keeps saying the mic is off, the mic is on, over and over.

[teaneill]

My 1st gen Google Home mini keeps saying the mic is off, even though I have never touched the on/off switch (except probably to turn it on when I first purchased the device). I have tried unplugging it for a minute, then plugging it back in. I have tried resetting the device, and setting it back up as a new device. Strangely enough, the problem seems to get worse at night, with the device loudly announcing that the mic is off, mic is on, over and over, until I disconnect it again.

Is this a lost cause, and should I just replace it? I bought it in late 2018, so it is definitely out of warranty. 

[Alex_S]

Hi teaneill,

We appreciate all your efforts. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[teaneill]

Hi, Alex. I filled out the form… even though I thought I was pretty thorough in explaining the problem and the troubleshooting I attempted, when I created the thread in the first place. Look forward to a reply. Thanks!

[Alex_S]

Hi there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex

[teaneill]

I’m not sure what the purpose of the email was, other than to have a bot send me a troubleshooting link to a problem I didn’t describe, and then circle back to the troubleshooting attempt I initially mentioned did not work for me. I would prefer to keep this conversation here, so that I can crowdsource tips that are actually helpful. Googling this issue, it seems that a lot of people have had this happen to them with their devices.

[Muddi]

Hey teaneill,

Got it! We understand that some information cannot be shared publicly, which is why we kindly ask users to fill out a form to provide the necessary details.

As for your specific case, I wanted to let you know that one of our team members sent you an email on January 6th, 2024. If you haven't already, please take a moment to check your inbox and provide the requested information. 

Cheers,

Muddi