06-19-2022 05:53 AM - last edited on 06-21-2022 04:39 AM by Stefanie
My google nest mini says can't communicate whenever tryin to connect with the new wifi. I have recently changed my connection. The modem router is dual band (2.4 and 5 Ghz). I have reinstalled the app and tried forget the network too.
Answered! Go to the Recommended Answer.
06-22-2022 02:38 PM
Hey Dr_Saurabh,
Thanks for reaching out — let's see what's going on with your Google Nest Mini.
A few questions — is your Nest Mini within 15 to 20 feet (5 to 6 meters) away from your router? Also, are you getting any message when connecting it to your Wi-Fi?
Give these steps a try:
Looking forward to your response.
Best,
Alex
06-26-2022 10:19 AM
Thanks for getting back to me. My problem is solved. All the methods have been tried. And what worked is a resetting the device.
06-22-2022 02:38 PM
Hey Dr_Saurabh,
Thanks for reaching out — let's see what's going on with your Google Nest Mini.
A few questions — is your Nest Mini within 15 to 20 feet (5 to 6 meters) away from your router? Also, are you getting any message when connecting it to your Wi-Fi?
Give these steps a try:
Looking forward to your response.
Best,
Alex
06-26-2022 10:15 AM
Hi Dr_Saurabh,
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.
Thanks,
Alex
06-26-2022 10:19 AM
Thanks for getting back to me. My problem is solved. All the methods have been tried. And what worked is a resetting the device.
06-26-2022 10:39 AM
Hey Dr_Saurabh,
We appreciate you for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community.
Regards,
Alex
06-29-2022 10:45 AM
Hi Dr_Saurabh,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Alex