My google problem pls tell me what to do pls

[Rm2000]

My google 1st gen when I go to reset it cause my sister gave it to me when I got to reset and hold the bottom when it says it’s going to reset and then makes the noise my does it really really fast and gets stuck on factory’s Reste pls tell me what to do pls

[Azarco]

Hey Rm2000,

That certainly hasn't been easy for you — let me help you out. 

Give these steps a try if you're having problem resetting your Google Home Mini:

1. Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
2. Repeat step 1, 10 more times.
3. After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

This solution could be tedious, but your patience is greatly appreciated.

Let us know how it goes.

Best,

Alex

[Princesss]

Hi Rm2000,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Azarco]

Hello there,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex