Nest Cam not recording events after factory reset

[Alexruto]

Hi,

I am having issues with my nest cam on my Max Hubs after having to factory reset both of my hubs due to changing my wifi network modem. I have the Nest aware plus subscription and all the monitoring settings are all on as well so not sure why they have stopped recording events

[Princesss]

Hi Alexruto,

Thanks for visiting the Community.

If you're a Nest Aware subscriber and have set up the built-in Nest Cam in the Nest app, your device continuously records video for you to review in the Nest app. Can you please confirm if your Google Nest Hub Max is set up on the same Home structure where your Nest Aware subscription is applied?

Like other Nest Cam devices, the Nest Cam built into your Nest Hub Max allows you and members of your household to get a live view of what's happening at home. If enabled in the Nest app, it also includes notifications and continuous recording. If you'd like to turn the Nest Cam functionality on or off, you can do so from the device settings menu or from the live view page.

Looking forward to your response.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Alexruto]

Hey Princess,

I can confirm that the hub is on the same home structure as the nest aware subscription.

[Princesss]

Hi Alexruto,

Thanks for responding. Have you also checked your Nest App to see if the recordings are there? Let's also try to stream live from the Nest Hub Max and let's see if the Nest Aware subscription is working. Lastly, let's give these steps a try:

Here’s how to access your camera’s video history:

1. Open the Nest app.
2. On the home screen, select your camera.
3. Your camera’s video history will appear below the live video stream.

Switch between different views in video history

The video history timeline and event history are two different views of your Google Nest camera’s video history in the Nest app.

• In the timeline, you’ll get an activity track that’s marked with activity your camera has picked up.
• In the event history, you’ll get a list of events your camera has picked up.

To switch between these views, tap the timeline or event history icon in your camera’s video history.

Let us know how it goes.

Best,

Princess

[Princesss]

Hey there,

Have you had the chance to try the steps posted above? Let us know if that works for you, otherwise we'll be locking the thread shortly.

Best,

Princess

[Princesss]

Hello Alexruto,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess