Nest Hub 2. gen won't show ARLO camera

[Junker89]

Hi

I bought a Nest Hub 2. gen and a ARLO Go 2 camera, I have connected to google home, and the camera is showing just fine, but when trying to view on Nest Hub 2. gen i'm receiving "Error" and black screen.

I can see on here its an old problem, going back to late summer 2023, are there soon a fix to the problem?

Since I can see the camera on google home app, the problem is google Nest Hub 2. gen firmvare that won't show the camera feed.

[maedacortez]

Hi Junker89,

I apologize for the inconvenience you're experiencing. To help troubleshoot the issue, I recommend rebooting your speaker or display through the Google Home app. Here are the steps:

On your mobile device or tablet:

1. Ensure it's linked to the same account as your speaker or display.
2. Open the Google Home app.
3. Tap and hold on your device tile.
4. In the top right corner, tap Settings > More > Reboot.

I hope this helps!

Regards,

Manuel

[Junker]

 I am still getting the error screen.

It says acces denied, like the camera is denying the hub acces to view live stream.

[maedacortez]

Hi Junker,

Thanks for the picture! To get help resolving this inconvenience, please tap the link and fill out the information Please visit contact us form. and a member of our team will be happy to help you.

Regards,

Manuel