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Nest Hub 2e gen.: Presence sensing does not work .

WimAbbenhuis
Community Member
In short: Presence sensing does not always work. Sometimes it does, sometimes it does not. (50/50)
 
When I switch manually the Home and Away routines work like a charm; so routines are not the issue.
But what can I do to ensure that the Home/Away switch always goes automatically when I leave the building. In the present situation it is 
unreliable.  
 
6 REPLIES 6

Jake
Community Specialist
Community Specialist

Hey WimAbbenhuis,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Yes, the problem still exists. But I've given up hope that it will ever work.
I have tried about anything that one can find on this forum, reset this, reset that, make connection again, remove and reinstall apps, etc.
I don't thing you have a trick in your sleeve that I did not try already.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having issues with this, and apologies about the delay in our response. 
Would you mind letting me know if you have tried clearing the cache from the app as well?


I look forward to hearing from you. 


Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

yes, saw it. Thanks; no further questions.  

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS