Nest Mini 2 - Please Login to the Google Home App

[Padial11]

Hola.

Tengo un google nest mini de 2 generación. Todos los días me pide que inicie sesión en la app google home para volver a configurarlo. Ya lo he reseteado varias veces pero al día siguiente se vuelve a desconfigurar.

Datos del dispositivo:

Versión de firmware del sistema: 375114

Versión de firmware de Cast: 2.57.375114

Dirección MAC: ##:##:##:##:##:##

Muchas gracias.

Saludos.

[adrylm]

Hola,

A mí me sucede lo mismo, coincidiendo las versiones de firmware.

Compré el Nest Mini 2 hace un par de semanas, y todos los días me pide iniciar sesión en la app Google Home. Una vez hecho esto, se puede usar correctamente durante el día, pero al día siguiente vuelve a suceder.

Es bastante molesto, no entiendo como un producto Google puede tener un fallo así y que no se actualice para solucionarlo.

Tengo dos relojes con Asistente de Google de la marca Lenovo y no tienen este problema, por lo que entiendo que el problema no está en la app Google Home sino en el propio Nest Mini 2.

Espero respuesta para poder solucionarlo

Muchas gracias

Un saludo

[Alex_S]

Hi everyone,

I’m sorry to hear about the trouble you both are experiencing with your Google Nest Mini devices. Let’s further look into it. In the Google Home app, select Settings > Privacy > Home Activity. Is there a recorded activity where your devices were unlinked? 

Regards,
Alex

[adrylm]

 

Hi Alex_S

I have looked in Settings > Privacy > Home Activity and I have not seen any activity in which the device is unlinked.

However, in the main tab, there is a section called Inbox (bell in the upper right corner) and here I have seen activity that says that I have removed the device from the house at different hours (which is not true, since I'm usually sleeping at that time).

I hope this has a solution since it is frustrating.

Thanks in advance.

[Alex_S]

Hello adrylm,

Thanks for the screenshot you provided. Are you using a dual-band router? If yes, on which band is your Google Nest Mini connected? Have you tried connecting it to the other band? Perform a manual factory reset on your Google Nest Mini device and set it up. Monitor its behavior. If the issue persists, kindly provide the Cast firmware version.

Best,
Alex

[adrylm]

Hello Alex_S.

Yes, I am using a dual-band router, but I don't know which band the Nest Mini has connected to because both bands broadcast with the same SSID.

I can try disabling the 5GHz band, but I don't think it's a WiFi problem, since the connection is not being lost from the Nest Mini.

When it asks me to login to the Google Home App, it doesn't ask me for the WiFi configuration again, it only asks me to configure the location within the house, music services, voice match, etc. but no the WiFi connection.

I have already tried factory resetting the Nest Mini and reconfiguring it, but it disconnects from the house again at night.

The Cast firmware is 2.57.375114, the same as the colleague who opened this thread.

Thanks for answering.

[Alex_S]

Hello again,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Warmly,
Alex

[Alex_S]

Hi adrylm,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best regards,
Alex

[adrylm]

Hello.

Sorry for the delay, I haven't had time these days to go in and fill out the form.
I just filled it out.
If you need anything else please tell me.
Thank you.

[Alex_S]

Hey adrylm,
 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Cheers,
Alex