Nest mini

[Curley]

I'm trying to connect my nest mini and she keeps saying please log in to Google home app. I tried factory reset but it never told me it reset or anything. The only thing she says is log in to your Google home app. So frustrating 

[Muddi]

Hey Curley,

Thanks for stopping by on the Google Nest Community Forum.

Apologize for the late response here. I know how it feels when your device keeps on unlinking to your account - we'd love to help. A few questions - when did the issue start? Are you experiencing issue with your network connection? How frequent does the device unlink (daily, weekly, etc.)?

Please check the Google Home App feed history to check if there is any recorded activity of the device being unlinked from the Google Home app. Also, please try again to reboot your device, then reset it. To reset your device, switch the mic off first, then the lights will turn orange. Press and hold the center of the Nest Mini, where the lights are on top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hey Curley,

Checking in to see if the troubleshooting steps shared helped? Please let us know if you still need help with your device, and we're happy to assist you.

Looking forward to your response.

Cheers,

Muddi

[Jake]

Hey Curley,

I wanted to jump in and ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Curley,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake