Persisting problems

[EmEnEl]

Hi

I am experiencing persisting problems so that I haven't been able to enjoy the great sound coming from my 4 recently purchased speakers for well over a month.

The only thing that does play music is the display, however, when I then choose to play over a different group or device I sometimes get to see all my options or only some, yet when choosing a different group it never "takes" and continues playing over the display alone.

When using my phone to operate my Nest speakers (only music with my free Spotify account) thru the Google home app or the Spotify app it also won't show any other group or device to choose from, while earlier and upon installation it all worked fine initially.

As I saw other items here where "rural" was mentioned and I too live rurally in Spain and have no choice in providers and always have been very dissatisfied with the one I have, could it be coming from that end ?

My question is related to a sudden message from them, stating I need a different (read; more expensive 😉) type of contract but my internet usage has not changed but I did receive it like a month after using my Nest equipment.

Thanks for any assistance 

[Princesss]

Hi EmEnEl,

Thanks for reaching out.

Sorry to hear about what you're experiencing right now with your Google Nest devices. As we all know, Google Nest speakers works best when connected to a stable Wi-Fi connection. All the functions and features works when it is connected. By any chance, do you know the speed of the internet where you are connected?

Best,

Princess

[EmEnEl]

Hi there Princesss,

Thank you for your response.

I understand what you are saying about a stable internet connection, however, it is all or nothing with the provider I have.

Since my first post, yesterday suddenly I could play music for the better part of the day (it stopped again during the late afternoon).

Today seems less lucky.  It won't play for more than a few seconds on end.

I am not sure of the speed of my internet but if you can tell me how to find out for you I will.

My main problem is that I think all my connectivity issues are originating from my provider since upon initial installation everything was working swimmingly and now it's just working once in a fortnight ?

That seems so unlikely to me.  As I indicated, my problems really started when my provider announced by email that I was in need of a different contract with them.

Furthermore this supposedly is the only satelite internet provider in my (rural) area.

This provider has been in the habit of not practicing any form of customer service whatsoever since I joined around 7+ years ago and during the pandemic they actually dis-installed my entire account not once but twice for reasons still unknown so I feel quite intimidated by this whole "organization".

Thanks for your help 

[Princesss]

Hi EmEnEl,

I appreciate all the details you've shared. I know how hard it is not to have a stable Wi-Fi connection as it affects the performance of the Google Nest speakers as well as other devices connected to the Wi-Fi. To check your internet speed, you can try these steps:

1. Open the Google Home app .
2. Tap Wi-Fi under “Network,” tap Run speed test.

Note: To view your previous speed test results, tap Wi-Fi Network. Results can be found at the bottom. 

Best,

Princess

[Muddi]

Hi EmEnEl,

I'm just checking in to see if you have tried the steps above? Let us know if you still need help with your device, and we're glad to assist you further.

Cheers,

Muddi

[EmEnEl]

Hi Muddi

thanks for your response however the suggestion did not really apply to the specific problems I am experiencing unfortunately.

Today is another good day for my wonderful nest speakers but I am afraid the problems will eventually return as they have so far.

I will keep you posted though 😉

[Princesss]

Hi EmEnEl,

We appreciate your response. I'll keep this thread open for 3 more days and wait as soon as you're done with the suggested steps.

Best,

Princess

[Princesss]

Hi EmEnEl,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[EmEnEl]

Princess please be more specific because I cannot even find the "wifi" anywhere in the Google home app 

[EmEnEl]

Hi Princess,

Please further specify where to find the speed test as I am thoroughly unfamiliar with the Google home app (apart from the installation) and cannot find it.

Also please give feedback on this issue as I have tried explaining it to you with respect to the internet provider ?

Additionally, since yesterday my speakers go offline by themselves but don't come back online by themselves, even when there is internet and I can manage to do it manually, that seems odd ?

Since I put my display back online this morning, the music has been playing without hickups so far and it's showing all my devices and groups, so please explain to me how it can be independable ?

[EmEnEl]

Hi Princess

Thanks for your response, however, the suggestion does not work for me as it does not deal with my specific problem (as I believe to have indicated before).

I am a bit sorry that I received no feedback on the issue with my internet provider just to know if anyone ever experienced anything like that.

Lastly, I am no longer experiencing connectivity issues like before but will keep you posted.

EmEnEl 

[EmEnEl]

Today is a bad day, as I have not been able to play music at all. Just a few hickups and that is it.

Please further help me, also where to find or test the speed of the internet.

[Muddi]

Hey EmEnEl,

Sorry for the delays and confusion about the speed test. The steps provided are applicable for Google Nest WiFi devices only. If you have a different Google Home/Nest speaker please skip those steps. For you to check your network speed, you can use https://goo.gle/2QXCbe1 or https://goo.gle/2yeQHqF. 

Could you list down all the Google speakers/display that you have? Also, how far are they from your router, and are you using a dual-band router?

Cheers,

Muddi

[EmEnEl]

6.47 was the speed I believe, I made a screenshot but can't attach it

I have no idea whether I have a dual band router, I don't think so but please can you explain to me how it can work fine for days and then all the problems return

The simple principle that it either works or doesn't I mean and if it cannot all originate from changed settings from my provider to force me into a different type of contract with them ?

[Muddi]

Hey EmEnEl,

To confirm, is your internet speed in mbps or kbps? Could you tell us the make and model of your router so I can check it. Also, what is the speed that you should be getting from your network provider? How far is your router from your speaker? The possible reason why your device is not working properly is because your network bandwidth was not able to supply enough speed or signal to your speaker.

Cheers,

Muddi

[EmEnEl]

Hi Muddi

Thanks so much again for taking the time to further assist me, I really appreciate it.

The measured speed came from your second option.

My main issue of connectivity problems seems to come and go, which puzzles me the most.

As I cannot attach things here, I will typ what it says in the documentation I have from my provider's installer:

Modem Hughes HT2000

Router Wifi NJ3R

Internet: Sat 1Q19 Double GB 30W Dat Double Gigas unlimited 30

Does this help?

[EmEnEl]

PS Muddi at topic internet it says "Sat 1Q19 Double GB 30W Dat Double Gigas unlimited 30"

[Princesss]

Hi EmEnEl,

Thanks for responding. It's good to know that it's already working without any issues. I'll keep this thread open for 3 more days and will wait for your update.

Best,

Princess

[Muddi]

Hey EmEnEl,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[EmEnEl]

And back to working flawlessly without me doing anything in the meantime..

Let's see for how long this time