cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Personal reults stopped working

leon4
Community Member

Personal results stopped working 2 days ago. I have checked multiple devices, and its not working. I haven’t changed anything and I have checked in the home app and personal results are definitely, absolutely, turned ON for my devices. I have tried turning off and back on again but no luck. Is anyone else having this problem?

1 Recommended Answer

leon4
Community Member

The issue has been resolved. I had a second account which I created many years ago for testing and had forgotten about it. It now seemed to be confusing Google , but hadn't all these years up until now. I removed this account and all works as expected now.

View Recommended Answer in original post

3 REPLIES 3

Cary1111
Community Member

Hi, sorry for the inconvenience. Check out this article and see if it helps. 

Allow personal results on your Assistant-enabled devices - Android - Google Assistant Help 

Cary Cervantes

leon4
Community Member

The issue has been resolved. I had a second account which I created many years ago for testing and had forgotten about it. It now seemed to be confusing Google , but hadn't all these years up until now. I removed this account and all works as expected now.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, Cary1111.

 

leon4, thanks for posting. We are glad everything is working well with you. If you need other help with your Nest devices, you know where to find us. 

 

Regards,

Juni