03-12-2022 01:28 AM
I have YouTube music premium. Up until 3 days ago it played anything I asked it to play with no problems. Now when I ask it to play a specific song it answers it has looked for it and cannot be played at this moment. It will play any artist but not an individual song that I ask for. This is really frustrating. Got on to Google chat but they were useless, has anybody else had this problem and solved it. (I've rebooted WiFi, and mini, even did a factory reset) YTM is my default player. Thanks
03-12-2022 02:52 AM
Hi Scotsgal, I started having the exact same problem 2 days ago. I'm assuming you are Scottish? So am I, I wonder if this is a geographic issue?
Here is a question I just posted: 2 days ago, when asking for a specific song, my Google Nest has started saying "it either isn't available or can't be played right now" when it was available last week.
03-13-2022 01:18 AM
03-21-2022 07:19 AM
Hi again
Update.
Tried it today and it's working alright. Let's hope whatever was the problem, it's all sorted and won't happen again.
Thanks to everyone who replied.
03-23-2022 06:55 AM
Ok.. This is getting ridiculous. It's stopped working again. Two days. I give up!!
03-13-2022 09:07 AM
I recently have had the same issue, no resolution. I’m not Scottish and live in the US. Works fine for my wife and the rest of my family on our family subscription.
03-14-2022 11:19 AM
I am having the same problem.....don't think it's a geographic anomaly. If anyone has solved this mystery, a solution would be most appreciated! 🙂
03-14-2022 12:32 PM
I posted in another forum also, where alot of others are having the same issue and someone suggested:
"....be sure to give every post in this thread Kudo's to try to bump this thread to "trending" ....."
Also, report to The Google Nest Customer Care Team and request a call back and they'll issue you a Case ID number, the more people call/message them then the more they're gonna have to look at it.
03-15-2022 06:15 AM
Someone replied in my other thread saying theirs is working again, so I tried mine and it has also started working again!
Also, someone had posted this that may explain things:
Wife was looking into it. Apparently Google settled a lawsuit, not sure exactly about what, and removed some things and have had a few problems crop up from it. This being one of the issues people have been facing.
03-15-2022 06:34 AM
M google home worked for about an hour two days ago, then reverted back to the same problem. I presume this problem will take some time to correct? Google home was awesome for listening to music, now not so much.
03-15-2022 06:41 AM
Thanks for sharing vkocpa, so far, so good with mine, I agree as Amazon doesn't let me listen to obscure 90's house music that I enjoy! I'm wondering if we should be posting on a YouTube Premium forum and reporting it to them instead as the Home and Nest team don't have much control over it, it appears to be a YouTube issue.
03-15-2022 06:53 AM
Since the google home/nest software is the heart of the issue, the streaming services probably won’t be too interested? They still receive their monthly subscription revenues. 🙂
The way I see it (and I’ve been wrong in my life), the lost features are what made google home/nest more special (to those of us who know), than the other options who won’t be named. It will come down to customer satisfaction and market share. We may just be a small blip on the radar. This issue might be fixed in a few days…a few weeks….or not at all. I don’t want to assume Google will be in a hurry to fix the issue, but I am hoping they will. And, I’m hoping they will add in a few new features that blow our socks off. How’s that for optimism?
03-15-2022 07:33 AM
I've just checked YouTube and there's nowhere to report this issue anyway 😁 You can request a refund though.
Your optimism has brought light into my heart and I'm now convinced we shall be fully rewarded for our patience, in this life or the next.... but hopefully in this one.
03-15-2022 07:35 AM
I agree…let’s just hope they have a ton of pride in their product and want to continue being the best at what they do. 🙂
03-23-2022 07:19 AM
The "not responding to song requests" issue has been solved - at least for me. I have not had any problems for over a week. My Google Home is back responding like a pro. 🙃 🙂 🙃
03-24-2022 12:27 AM
So was mine.....for a week, the problem returned on Monday, the frikkin' day after I had renewed my subscription 😠