12-02-2022 12:44 AM
Having to post this again due to the same question being closed due to inactivity (rolls eyes).
I'll reword it to see if I'm understood this time.
If I say "hey google", and it takes a while to notice, I might say "hey google" again. But then I find it noticed the first one late, and then tries to answer the question "hey google" with something silly like "hey indeed". And then I have to start again.
Answered! Go to the Recommended Answer.
12-02-2022 07:24 PM
When I say "Hey Google" the Nest Hub immediately displays its tabs. If I say "Hey Google" again, it displays "Hey Google" at the top but doesn't do anything; if I say nothing more, nothing happens and the screen goes back to the clock. If I say "Hey Google" several times with pauses it displays each one, and then after a few seconds, it finally says "That's me, how can I help?"
12-22-2022 12:34 PM
Hi folks,
Thanks for posting in the community. Let's sort this out.
@MikeClark, thanks for the help.
@SunnyRio, thanks for trying the steps. Could you also check if this also happens when asking your Google Assistant using your mobile phone?
Best,
Nikki
12-25-2022 05:13 PM
Hello everyone,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Dan
12-25-2022 08:58 PM
I know my voice is clear. I've listened to playbacks of the recordings in my account. I know the voice is converted to speech at the Google servers. The servers are broken. It ain't my device.
12-25-2022 10:06 PM
Hey SunnyRio,
I understand that you have multiple issues with your Google Home device. Also, I noticed that you have different threads open discussing all the issues on your speaker. To avoid confusion and to make sure that we address all your concerns, it is best if we stick to one thread since you're having issues with only one device.
I'll review all the threads so I can merge it on the main one. I'll update you as soon as I finished merging all your threads.
Cheers,
Muddi
12-26-2022 03:00 PM - edited 12-26-2022 03:28 PM
Hey SunnyRio,
I’ve duplicated your thread to the main one here since your concerns is related to one device only. This will help us address the issue on your device one at a time.
Cheers,
Muddi
12-11-2022 04:18 AM - edited 12-11-2022 04:20 AM
How do I adjust the Hey Google sensitivity? I did this successfully back when I set up my Google Home original device. But when I try now (to check it's still on maximum after resetting things), it says "this feature is not supported on any of your devices at this time". What's going on?
Sorry if this has been posted before, but I think the forum's show similar posts is busted, it takes ages to give results.
By the way, even on maximum sensitivity it often doesn't notice I'm talking to it. Is this something which was improved on later models?
12-15-2022 11:00 AM
Hi SunnyRio,
Thanks for posting here in the Google Nest Community.
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Check these steps to adjust the “Hey Google” sensitivity.
We want to know more about your Nest speaker's not responding to voice command concern.
Keep me posted.
Regards,
Juni
12-15-2022 11:56 AM - edited 12-15-2022 11:59 AM
This software is so inconsistent. The very first time I did it, it worked fine. The second time I did it, I was told "this feature is not supported on any of your devices at this time", the third time I'm told I'm not the primary account holder for the device, so I change account and now I can adjust it. What a palaver for such a simple setting.
It can be noisy in here (many parrots) but it also fails to hear me when it's silent - eg. I've just got up, they're still dozed off, and I ask it a question.
It's sat on top of a stereo (which isn't playing) near computer monitors and an insect zapper. If that's a problem, tough, people tend to have more than one thing on a desk.
I assume the microphones are the two little holes on top? (It's an original Google Home) - if so, they're not covered.
12-16-2022 09:44 AM
Hi there,
Thanks for providing those details and sorry that you are still experiencing the issue. You can do a reboot and once it’s booted up, get within 3 to 5 feet of the Google Home and say the hotword "Okay Google" or "Hey Google.". Check if the LEDs turn on when they use the hotword. If the LEDs turn on, this means that your Google Home heard you and is ready to listen for a command. If the device still doesn't respond at this attempt, say the hotword again, but slower.
Keep me posted.
Best,
Juni
12-16-2022 09:49 AM
Rebooting doesn't help. It always ignores me about 10-20% of the time. Or 0% when I'm trying to test it! I must speak more clearly when testing, natural speach confuses it.
12-21-2022 09:11 AM
Hi SunnyRio,
Thanks for the response. That is correct, we just need to make sure that we speak as clearly as possible so your Google Home can respond and answer your inquiries and tasks accurately.
Regards,
Juni
12-23-2022 09:10 PM
I actually find it mishears me more often if I speak clearer, especially with maths questions. A natural voice works better than clearly enunciating each number.
Why is it so rubbish at understanding speach in 2022? I was using speech recognition about as good as this in 1999. It was running on a Pentium 266Mhz single core machine. What is the computing power of the Google servers compared to that?
12-24-2022 07:23 PM
Hey SunnyRio,
Just an added question: what is the Assistant language set on your device? Also, please share a video showing how you command your device. This will help us to understand what's going on with your device.
Cheers,
Muddi
12-24-2022 08:09 PM
English UK. Not sure what you want in the video, and I can't be bothered making another one, I recently made this for another query in here: https://www.dropbox.com/s/4nvpqtti46y050h/20221224_041104.mp4?dl=0
12-25-2022 02:40 PM
Hey SunnyRio,
Thanks for sharing the video. To confirm, how many Google Home/Nest devices do you have?
Cheers,
Muddi
12-25-2022 04:13 PM - edited 12-25-2022 04:13 PM
Only one device (apart from my Android phone).
Hey what does that Bronze medal I got mean?
12-26-2022 03:24 PM - edited 12-26-2022 03:27 PM
Hey SunnyRio,
Thanks for confirming. I’ve duplicated your thread to the main one here since your concerns is related to one device only. This will help us address the issue on your device one at a time.
Cheers,
Muddi
12-14-2022 04:26 AM - edited 12-14-2022 04:31 AM
You have to make maths more accurate. I'm often given wrong answers. I asked "what's 4 divided by 24?" I was told 0.33333 which is wrong. I asked precisely the same question again, and was given the correct answer of 0.166667. If it's not sure it must repeat the question so you know it's misheard. Sometimes it does, but it seems to be thinking it's sure it's heard correctly when it hasn't.
I have sent feedback, but I'm not sure they ever listen to them, nothing I complain about ever gets fixed. How big is the queue of stuff to work through? This system has been running for years now, how can they have not perfected it yet? And don't tell me you don't have access to that information. Do you guys have access to anything at all?
12-14-2022 07:31 AM
I think the Google Assistant just doesn't hear correctly at times. It helps to have a device with a screen, so you can see the readout of what Google Assistant thinks it heard, so you know what happened. In your example, it would certainly be interesting to see what Google Assistant thought it heard to yield an answer of 0.33333.
12-14-2022 07:44 AM
I'm amazed they can't make software better at interpreting speech in 2022. Presumably this is the fault of the software running on the server, not my device. I did some research into voice recognition a long time ago when I worked in a university, around 1999, and I found the power of the processor made a huge difference. Maybe they don't have enough server power to do everyone's recognition at once with enough power?
Yes it does seem odd. It can't have thought I said 8/24 or 4/12 as those words sound completely different. Oh! I just checked the history, it thinks I said 4/12. I played back the recording and I definitely and clearly said 4/24.
What's really funny is when I played back the recording, it heard itself and answered again! You'd think it would be bright enough to ignore a playback of itself! Wow, some programmers....
12-14-2022 08:13 AM - edited 12-14-2022 08:13 AM
This is terrible. I just asked 500/60 and it misheard it as 500/6. I have to think about every answer to see if it sounds reasonable. Very shoddy workmanship.
It's a pity I'd never heard of the screen versions when I bought this.
12-20-2022 07:18 PM - edited 12-20-2022 07:19 PM
Hey SunnyRio,
Thanks for reaching out, and we appreciate @MplsCustomer for helping here. Sorry to hear about your experience with your Google Home/Nest device. Let's get to the bottom of this.
A few questions:
Looking forward to your response.
Cheers,
Muddi
12-23-2022 08:46 PM
The original one.
It's always misheard me.
I bought it about a month ago.
Problem occurs about 1 in 4 times.
It's in my living room, fairly quiet, sometimes parrots squawking, but it mishears me whether they're making a noise or not.
The device is on top of my stereo, behind the computer monitor, but it's the same anywhere.
I've not tried other people speaking to it.
12-24-2022 09:49 PM
Hey SunnyRio,
Thanks for the information. I noticed that you have other threads open - is this the same device that you're having an issue with?
Cheers,
Muddi
12-24-2022 11:44 PM
Yes, I only have the one device, plus my Android 11 phone (but I don't use that for Google Homing).
12-25-2022 05:19 PM
Hey SunnyRio,
Thanks for confirming. Since we're assisting you on the same device. I'll go ahead and duplicate your other threads here so we can assist you properly. I'll update the thread as soon as I assign a main thread for your issues.
Cheers,
Muddi
12-26-2022 03:30 PM
Hey SunnyRio,
Just a quick update. I’ve duplicated your thread to the main one here since your concerns is related to one device only. This will help us address the issue on your device one at a time.
Cheers,
Muddi
11-30-2022 10:52 PM - edited 11-30-2022 10:52 PM
Is there a way to find the number of days between two dates, eg. "Hey Google, how many days between October the seventh nineteen ninety seven and June the fifteenth twenty eleven?" - that question produced the ever common "I'm sorry I don't understand".
12-01-2022 10:06 AM
Reworded just slightly, I just asked our Nest Hub "Hey Google, how many days are there between October seventh nineteen ninety seven and June fifteenth two thousand eleven?" I got 4,999 days as the answer.
12-01-2022 01:15 PM
Thanks, that worked. I guess even though I have mine set to English, it requires me to use the American style for naming dates. It's actually an American Google Home, well it's got an American plug and warned me I was in the wrong country and it might not work when I set it up. It was a cheap "unused customer return" from an Ebay seller. Not sure how it ended up over here.
12-01-2022 01:21 PM
Well, it might also be that Google Assistant is not nearly as forgiving as a human being in figuring out the meaning a question, and can easily get confused. Sometimes I just try rephrasing a question if Google Assistant gets confused or gives a meaningless answer. Sometimes careful enunciation also helps.
For example, I just tried adding two words to your phrasing and got the correct answer:
"Hey Google, how many days ARE THERE between October the seventh nineteen ninety seven and June the fifteenth twenty eleven?"
12-01-2022 01:28 PM - edited 12-01-2022 01:29 PM
Now mine is accepting my original phrase, worded exactly as it was! Does it learn? I'm sure after trying a question a few different ways, it understands them all next time. Maybe it actually realises the second is a rewording of the first.
Can you ask yours my exact original wording? Have you tried my wording before?
12-01-2022 01:34 PM
I just tried your exact original wording here in Minnesota, USA, and it worked. Who knows?
12-01-2022 01:41 PM
It's strange, sometimes it's really good at understanding and sometimes it isn't. For example I had a laugh when I took it to my parents' house. I tried asking it questions putting on various accents, and it understood me perfectly. Then I imitated King Charles (was Prince Charles) and pretended to forget my name. It said "Your name is your highness". I pretended to look shocked. I'd pre-set my name as this but my dad didn't know and thought it was hilarious.
12-08-2022 11:39 AM
HI folks,
@MplsCustomer, thanks for the help.
@SunnyRio thanks for posting, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.
Thanks,
Juni
12-11-2022 12:58 PM
Hi folks,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Dan
12-11-2022 01:08 PM
I'd like it to notice when I say "Hey Google".
12-12-2022 01:09 PM
Hi SunnyRio,
I do apologize for asking this but, is your Nest Hub not responding when you say "Hey, Google"? Does it light up when you say the trigger words? When you ask it about your name, does it give you the correct answer?
It would help a lot if you could do a sequential reboot to refresh the device. unplug the power cord from your router followed by your Nest Hub. Plug them back in starting with your router after 3 minutes. Restarting your phone might also help and tell me how it goes.
Thanks,
Dan
12-12-2022 02:22 PM - edited 12-12-2022 02:29 PM
Since when did I have a nest hub? Please pay attention to my 1st post. I clearly selected 1st Gen.
I've rebooted and reset this device many times, that doesn't help. It's just rubbish at detecting what I'm saying. About 20% of the times I say "Hey Google", it ignores me completely, nothing lights up, as though I was saying completely different words. It's on full Hey Google sensitivity. It fails even when the room is completely quiet. I expected better from a 21st century piece of tech. All it has to listen for is one single phrase! I'm not impressed.
Both Google Home and Alexa have been out for quite some time, yet they both have a lot of problems. If only they would both copy each other's advantages, they'd both be perfect.
https://www.cnet.com/pictures/ways-google-home-outsmarts-alexa/8/
https://www.cnet.com/pictures/reasons-alexa-is-a-better-assistant-than-google-home/8/
12-12-2022 02:43 PM
Hey there,
I'm sorry for the confusion! Would it be okay to confirm? When you say "Hey, Google!", it doesn't respond, right? But when you say "Hey, Google!" followed by a command, does it also not respond or even light up?
Could you also send here your device's firmware version? Open this link.
Best regards,
Dan