09-23-2021 07:10 AM
Out of nowhere, my google nest hub is stuck in a loop of it showing the google logo with a grey background and then turning itself off. Resetting it does nothing. Can this be fixed or is a replacement needed?
09-23-2021 08:35 AM
Try unplugging your Google Home Hub for 5 minutes before plugging back in again and let us know if you still have the same screen?
09-23-2021 08:42 AM
Still does it unfortunately
09-23-2021 09:29 AM
By Resetting, I assume you mean factory reset?
09-23-2021 10:10 AM
Yes
09-25-2021 03:33 PM
I too am having this issue. Google Hub stuck on ‘g’ screen, factory reset not helped.
09-25-2021 06:36 PM
Same here... I contacted google, but they say they will check it out and come back to me.
09-26-2021 06:42 PM
If someone finds a solution please share it. Google just told me they won't do anything. If a Google specialist reads there I would gladly hope for help. I have case 1-7283000031466. I have had this hub for about 14 months. I can't believe it just won't work anymore and there's nothing to do about is.... specially if it is something happening to so many people
09-27-2021 12:19 AM
Hi All,
I have exactly the same problem - if anyone has had any updates please share or signpost me to the 'fix'
cheers SiFo
11-05-2021 07:57 PM
I have the same problem and now it is randomly stopped playing my music while listening. I see that a lot of people are having the same problem so I genuinely think that it might be at Google's end I wonder if they have been hacked.