Unable to connect or reset Google Nest Audio Speaker

[MateoBouBou]

Hello.

I am unable to perform a factory reset on my Google Nest Audion. I followed the steps at 

https://support.google.com/googlenest/answer/7073477?hl=en

and at 

https://support.google.com/googlenest/answer/9837834

to no avail. I tried the first method of turning the mic off and pushing the top button and I also tried the power cycling the speaker 10 times in the advanced troubleshooting step. Now, all the lights go off for a couple of minutes and then come back on and flash for 15 to 20 seconds and go out again and so on. I’ve kept the speaker on for 30 minutes and the pattern repeats. I have 5 other speakers in my home that are working perfectly. 

Can you help to fixe this problem please.

Thanks.

Best regards.

[Dan_A]

Hi MateoBouBou,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Dan

[Juni]

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Regards,

Juni

[MateoBouBou]

Hello. The problem with my Google Nest Audio is already in progress with an other person of your service (Ticket number = 1-1101000033287). Yhanks.

[Juni]

Hi there,

Thanks for keeping us in the loop. Please continue the conversation there as this thread will be locked after 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni