cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Voice match for lists

Gipeto88
Community Member

I have a problem going on since I think more than a year now. I have a google home and a google home mini set up in my house. When I ask to add something to my shopping list they say that they don't recognize my voice 9 times out of 10. The remaining 1 time the item are supposedly added but not to any of the list I can find in the google home app or assistant app or keep app. 

I tried redoing the voice match multiple times, but it's not actually a problem related to that I think: if immediately after they tell me that they don't recognize my voice for the shopping list I ask them who I am they correctly answer. Same if I answer other personal things: they recognize me when I ask my google calendar entries, if I play music it goes on my spotify account... no problem whatsoever.

I set up things with android. My girlfriend uses Ios and she does not have any problem at all. She's recognized all the time (then again it's hard to find where is the list where the item are added, but that's another problem).
If it may be important, everything is set up in italian.

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there Gipeto88, 

I'm so sorry to hear about the issues you're having with Google Assistant and it recognizing your voice sometimes, but I'm happy to look into this for you. 

 

Upon reviewing, this appears that this would be a better question to ask the Google Assistant Forums team and you can find them here

 

Please let us know if you have any further questions. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Gipeto88
Community Member

Thanks, will do it!

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS