09-19-2021 02:50 AM
I have a problem going on since I think more than a year now. I have a google home and a google home mini set up in my house. When I ask to add something to my shopping list they say that they don't recognize my voice 9 times out of 10. The remaining 1 time the item are supposedly added but not to any of the list I can find in the google home app or assistant app or keep app.
I tried redoing the voice match multiple times, but it's not actually a problem related to that I think: if immediately after they tell me that they don't recognize my voice for the shopping list I ask them who I am they correctly answer. Same if I answer other personal things: they recognize me when I ask my google calendar entries, if I play music it goes on my spotify account... no problem whatsoever.
I set up things with android. My girlfriend uses Ios and she does not have any problem at all. She's recognized all the time (then again it's hard to find where is the list where the item are added, but that's another problem).
If it may be important, everything is set up in italian.
09-23-2021 09:46 AM
Hey there Gipeto88,
I'm so sorry to hear about the issues you're having with Google Assistant and it recognizing your voice sometimes, but I'm happy to look into this for you.
Upon reviewing, this appears that this would be a better question to ask the Google Assistant Forums team and you can find them here.
Please let us know if you have any further questions.
Best regards,
Garrett DS
09-27-2021 10:35 AM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
09-27-2021 12:36 PM
Thanks, will do it!
09-28-2021 08:09 AM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS