cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

What's the email address for support ?

Andreg
Community Member

Is there any way to contact google nest support by email ?  

I'm really not a fan of Facebook and I don't have a Twitter account.  Why can't we contact Google service using gmail !? 

1 Recommended Answer

Cathal_S
Gold Product Expert
Gold Product Expert

Q = Is there any way to contact google nest support by email ?

A = No not until you have contacted support through the methods listed above. You may then have email communication once a support ticket has been raised.

 

Regards,
Cathal

View Recommended Answer in original post

7 REPLIES 7

David_K
Platinum Product Expert
Platinum Product Expert

You can contact Google Nest support by phone or chat as well. They don't offer an email support service.

  1. Go to https://support.google.com/googlenest/gethelp
  2. Select the product you're experiencing an issue with.
  3. Enter a brief summary of the issue and click Next.
  4. Choose Other and click Next step.
  5. Click Next step.
  6. You should see the option to get a call, call support or chat with support.

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Andreg,

You can find the available options for contacting a Google Nest representative from the link below.

https://support.google.com/googlenest/gethelp 

 

Regards,
Cathal

Andreg
Community Member

If you read my question correctly you'll see that I was already alware of the possible solutions but when we are in the off-office hours the only available solutions are  facebook and twitter!  Two services that are not in the Alphabet Inc family!   It's really weird that we cannot use an email to contact the support of a Google service. 

Would we also need to use facebook to have support on gmail ?

Cathal_S
Gold Product Expert
Gold Product Expert

Q = Is there any way to contact google nest support by email ?

A = No not until you have contacted support through the methods listed above. You may then have email communication once a support ticket has been raised.

 

Regards,
Cathal

 

6607234844
Community Member

Thank you!!!

LovelyM
Community Specialist
Community Specialist

Hello everyone,

@David_K, @Cathal_S, thanks for your assistance.

@Andreg, @6607234844, it seems like your question was already addressed. If you both have other questions in mind, let me know; otherwise, I'll be locking this thread in the next 24 hours.

Kind regards,
Lovely